We had installed a Dish Network satellite service on 11/22/05.
We had our first problem and they sent a technician from the company they sub-contract, Horizon Entertainment, to come out and see what the problem is.
He found that the receiver was bad. He had another one on his truck and replaced it. Took the bad one with him. That was on 12/4/05.
A few days later the same problem. Called customer service again at Dish Network and they again sent another tech from the same Horizon Entertainment. He determined the replaced receiver was bad too. He happened to have another one on his truck. He replaced that one with another new one and took the defective receiver with him. That was on 12/17/05.
Now, Dish network send us a bill for two (2) receivers. They claim we still had them. We do not. The technicians took them
I have called Dish Network more times than I can count about this matter. Told them to get in touch with their sub-contractor. They did once and they were able to locate one receiver. They credited our account for this one.
Horizon cannot find the seco
We are still being billed for this one.
The technician "Stole it" and now we have to pay for it.
I called both companies, faxe infor to both, was harassed, degraded and insulted by the employees of Dish Network. Horizon and Dish Network are ignoring me.
Just want the money. They Threaten to discontinue service again. Why? I pay for the service I am receiving.
I DO NOT HAVE ANY EXTRA RECEIVERS. I have only two. (2)
I am seeing an attorney this coming week and filing theft charges against the Horizon employee and also filing charges against Dish Network for their harassment and insults. This has to stop.