• Report: #363359

Complaint Review: Horizon Rehabilitation, Hilton Head, Matthew Clark, PT

  • Submitted: Fri, August 15, 2008
  • Updated: Tue, September 30, 2008

  • Reported By:Bluffton South Carolina
Horizon Rehabilitation, Hilton Head, Matthew Clark, PT
8 Hospital Center Blvd, Hilton Head Island,sc 29926 BLUFFTON, South Carolina U.S.A.


*UPDATE EX-employee responds: Matt Clark, Horizon Physical Therapy, Hilton Head, Tells Untruths!

*REBUTTAL Owner of company: This story is very sad and very untrue

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Dear Reader:

I have never had to use this service before to complain about anyone.

If I have had an issue with a business, especially a health professional, I have always had the situation resolved quickly in a professional matter.

Not however with Matt Clark, Physical Therapist, and owner of Horizon Rehabilitation, of Hilton Head Island, SC.

After a week or so of visits of getting worse and not getting better, and being left in treatment rooms alone, being told to stetch and hold positions, while no one looked on to see if I was doing such correctly, or having heat packs laid onto me, being given a bell to ring (the kind one used to see in the old 5 dollar per night hotels in the black and white gum shoe detective B movies), I finally spoke up.

I grabbed my belongings and left the room to find Mr. Clark, PT, treating another patient, while he was supposed to be treating me as I had booked an hour appointment.

I have had PT before, years ago, and ran into the same thing, at another office, where PTs, can do this, and hence bill for three patients in one hour, trippling their income, but decreasing quality. However, upon voicing my concern, the PT treated me as he was taught.

I asked my physician before he referred me to this PT, if this PT did this, and my physician assured me that Mr. Clark did not.

Further I made this point clear to the receptionist when I made my initial appointments and she assured me that Mr. Clark is with the patient at all times.

Since I was only a few feet away from the receptionist desk and bare foot, carrying my shoes, Mr. Clark, yelled, "Where are you going Hecky, you still have 2 minutes left on your heat pack?!".

I said that since I was only wearing a T shirt, my skin was starting to burn and he did not respond to my bell's ring. I could hear him laughing and talking with some patient, he was doing ultra sound on, which he never took the time to do with me, and talking about young teen age girls and how they play basketball.

I told him that I came to him for private, not clinic, care, explained this to his receptionist and my doctor, and I did not appreciate being left in the room alone, while he treated other patients, and basically being treated by him for only 15 minutes of an hour visit.

His response was "I will run my freakin' office any way I want, and the man I am working on is a friend, and I am doing him for free, and get the hell out!"

His staff looked on without alarm as if they had seen this witnessed this many times before.

If you are looking for an office where the Physical Therapist, moves from patient to patient, leaving you on machines and modalities, and not concentrating on you for your full hour visit, Horizon Rehabilitation of Hilton Head Island, SC and Matt Clark, PT are for you.

If you are seeking a PT, who when you voice a concern about your health and treatment, responds to you vulgarly and a hair under threatening, with his eyes ablaze and his chest puffed out, to elderly folk, who are in pain, Horizon Rehabilitation of Hilton Head Island, SC and Matt Clark, PT are for you.

If on the other hand you want a PT who will spend your hour visit with you, concentration on you, not leaving you in the room alone, but when for example, has you stretch, holds you and balances you, so you do not fall off the table, or when he has heat packs on you, sits with you and lets you ask questions, or has him give you advice on your home exercise, i.e. making use of your time for which you or your insurance company are paying. then please interview other physical therapy offices in your area.

No sooner than I got home, than I got a call from a friend also going to Matt Clark, PT and Horizon Rehabiltation of Hilton Head Island, SC and told me of the exact same experiences...of being left alone on a painful machine, while Mr. Clark went and took care of another patient, and other similar episodes.

So there is evidence of a patern.

The Roman adage of caveat emptor, let the buyer beware, has now existed in medical care, unfortunately, for a while. Gone are the days when most doctors truly were concerned about their patient care first, and their incomes second, because they knew that their incomes would eventually come if they treated the patient correctly.

One must be a wise consumer in a medical office, remembering that PT's were auxillaries, who used to work under direct supervision of a doctor. Many do not have the ethics that drove doctors to Medical schools. Many now behave with the ethics and morals of over paid gym teachers.

Instead of this PT (Mr. Matt Clark), bringing me back into my room, apolgizing and assuring me he will take care of me properly and professionally, he allowed his ego to act up, and tossed out of his office, which is called ''professional abandonment'', a person, who entered his office in pain and left in pain. He did not see me as a patient in pain. He saw me as someone cutting into his profits and someone not going along with his assembly line office flow. If he saw me as I was, a patient in pain, a child of God, with legitimate concerns, that it was his job to allay, he would have put his concerns for his profit aside, and not played, the 'my way or the high way' card.

Please make sure you learn from my experience. Ask questions. Especially if you are on Medicare, or some PPO, HMO, or discount Insurance plan, where docs are being paid less than others and hence have to make it up somehow.

My insurance and I will pay the PT's full fee. However, his web site, www.horizonrehabilitation.com has a list of so many discount plans they belong to, they have to make the money back on volume. This is a red flag.

In any event, I am glad I found out Mr. Matt Clark, PT's true colors, as well as Horizon Rehabilitation's business practices, before they hurt me. As a general rule of thumb, medical care providers who try to juggle and multi task, end up harming someone. It all becomes a numbers game. And I do not want to be a number.

This is just my experience. You need to investigate for yourself. If Mr. Matt Clark, PT, was having a 'bad day' and I receive a call from him of apology, I will add to this post. I am very forgiving.

I am not saying Mr. Clark nor Horizon is doing anything illegal. I do not know SC insurance law. I am not saying Mr. Clark nor Horizon is doing anything unethical. I am not saying he or his corporation did malpractice, as I am not an attorney. I am saying that from my experience, I did not receive 100% attentive care, nor did my friend, and when asked to receive such, was kicked out of the office. Anyone reading this, should investigate for themselves the type of PT they want and from whom they wish to receive it and in what manner.

But for Mr. Matt Clark's sake and his patients, I hope he reflects on what occured in his office, and takes a good look at himself and his practices, as he is basically young, and if he continues in this manner, statistically, he will not be able to say, he ran an office, where he 'did no harm.'

Thanks for listening.

In Pain and Ripped Off
Bluffton, South Carolina

This report was posted on Ripoff Report on 08/15/2008 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Horizon-Rehabilitation-Hilton-Head-Matthew-Clark-PT/BLUFFTON-South-Carolina-29920/Horizon-Rehabilitation-Hilton-Head-Matthew-Clark-PT-PHYSICAL-THERAPY-IGNORING-PATIENTS-363359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Matt Clark, Horizon Physical Therapy, Hilton Head, Tells Untruths!

AUTHOR: Liarliarpantsonfire - (U.S.A.)

In Mr Clark's rebuttal, trying to promote his office he denies the first patient's claim and then denies the second patients claim of also being more serverely burnt and getting an infection.

Well, I am that second person and Mr. Clark knows darn well about me as I told him specifically and so did my three health professionals.

He burnt my back from his running around from room to room taking care of mulitple patients, (which he admits doing taking care of a famous girls basket ball coach, while leaving the first patient, who was burnt unattended, but with a bell, that Matt Clark ignored).

My back got serverely infected with a virus which my doctors think came because of lack of sterilization.

My doctors are, all on Hilton Head, [and all who are willing to testify on my behalf and on the behalf of the other burn patient, as well as other patients coming forth, due to the negative publicity about Mr Matt Clark and his scheming, billing insurance company's in the range of 250$ to 300$ per hour,]: Dr. Joel Johnson, Surgeon and Internal Medicine, Dr. Perozzi, U of Penn Dermatology, and Dr. Dixon who had to re-evaluate me and re do any PT that was done to me.

I can attest that the first patient's claims are true, as are mine, and Matt Clark's statements that both of these events to two different patients never occured, are falsehoods.

Burnt up with lies,
Liar Liar Pants on Fire, Mr. Clark!!
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#2 REBUTTAL Owner of company

This story is very sad and very untrue

AUTHOR: Matt Clark, Owner Of Horizon Rehabilitation - (U.S.A.)

In all my years of therapy, I have never encountered a patient such as this one.

Despite having a 98.6% pt satisfaction rating, there are at times when it is difficult to please a patient. To assist with this patient before he became an issue, I made sure he would be seen only by myself throughout his therapy sessions, he was very pleased and in fact was making progress with less complaints of pain during our first couple of sessions.

On his last session, he was placed on a hot pack, instructed that I would be only steps away (about 5 to be exact) and that in 12 minutes, after the hot pack had an opportunity to relax his muscles to promote his care, I would be in to render his treatment (this was performed during the first 2 sessions without this gentleman stating any concern). He was provided a call bell, which is a typical and an easy way to communicate if he needs any assistance during this 12 minutes.

Therapists, including myself often use this time while the tissue is being prepped to speak with other patients, complete documentation, and an array of other items that demand our time. In this case I was helping a local and very respected girls basketball coach finish his care. This in no way detracted from anyone else's therapy. The fact that the person making this complaint could hear the conversation that myself and the coach were having would speak to our proximity.

I would also like to speak to some of the more specific claims:

Vulgarity was never used or uttered in the clinic by myself or anyone else, a complete falsehood.

"another patient" who this writer claims was left alone and had a similar experience never happened. The timing there seems suspect doesn't it?

My staff, without question, are some of the most courteous and generous people that there are. They have immense talent to carry out their tasks and do an extremely good job.

Finally our large participation with different insurance companies has no reflection on our need for "volume". This is simply the writer looking for something to write about or just not understanding the way our fee schedules work.

I was not going to respond to this post at all, due to it inaccuracies but thought you should hear the other side of this from me. If you would like to see the clinic in action, come by any time and you will see dedicated, well trained professionals who only care about improving your health and restoring your function.
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