- Report: #228691
Report - Rebuttal - Arbitrate
Complaint Review: Horse Tack Co, horsetackco.com
Horse Tack Co, horsetackco.comhorsetackco.com Internet U.S.A.
Horse Tack Co, horsetackco.com unauthorized debit charge, horrible customer service Ripoff Internet
*REBUTTAL Owner of company: Update on Horse Tack Co-New Ownership
With Horse Tack Co, not only did it take me about 30 calls and more than two weeks to get one of the items I specifically checked stock on that turned out not to be in stock after all, but now I've found out that they deducted an additional $34 from my debit card on Dec. 27, 2006, (two days after Christmas) for an item they shipped on November 30, 2006, causing my checking account to go negative.
When I called to find out what the charge was for, I was told it was because they didn't originally charge me the correct price for one of the items ordered. I received absolutely no notification via phone (they have all of my phone numbers) nor did I receive an email warning me that they were going to run my card for $34 right after Christmas. To me, that is just wrong and very bad business.
What makes matters worse, IMO, is their response to me when I questioned the fact that they didn't notify me was: "Too bad" regardless of the fact that I have a confirmation stating what was to be debited and what actually was debited from my account on November 30. In their opinion, it was my fault for not seeing their error.
I was told that I "should shop somewhere else" to which I told informed the "manager" that I planned to warn everyone I knew about their sorry customer service practices. Her answer to that was "Fine. Maybe that will make you feel better."
On a side note: This company has unanswered complaints with the BBB.
This report was posted on Ripoff Report on 01/04/2007 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Horse-Tack-Co-horsetackcocom/internet/Horse-Tack-Co-horsetackcocom-unauthorized-debit-charge-horrible-customer-service-Ripoff-228691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.