- Report: #228691
Report - Rebuttal - Arbitrate
Complaint Review: Horse Tack Co, horsetackco.com
Horse Tack Co, horsetackco.comhorsetackco.com Internet U.S.A.
Horse Tack Co, horsetackco.com unauthorized debit charge, horrible customer service Ripoff Internet
*REBUTTAL Owner of company: Update on Horse Tack Co-New Ownership
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With Horse Tack Co, not only did it take me about 30 calls and more than two weeks to get one of the items I specifically checked stock on that turned out not to be in stock after all, but now I've found out that they deducted an additional $34 from my debit card on Dec. 27, 2006, (two days after Christmas) for an item they shipped on November 30, 2006, causing my checking account to go negative.
When I called to find out what the charge was for, I was told it was because they didn't originally charge me the correct price for one of the items ordered. I received absolutely no notification via phone (they have all of my phone numbers) nor did I receive an email warning me that they were going to run my card for $34 right after Christmas. To me, that is just wrong and very bad business.
What makes matters worse, IMO, is their response to me when I questioned the fact that they didn't notify me was: "Too bad" regardless of the fact that I have a confirmation stating what was to be debited and what actually was debited from my account on November 30. In their opinion, it was my fault for not seeing their error.
I was told that I "should shop somewhere else" to which I told informed the "manager" that I planned to warn everyone I knew about their sorry customer service practices. Her answer to that was "Fine. Maybe that will make you feel better."
On a side note: This company has unanswered complaints with the BBB.
This report was posted on Ripoff Report on 01/04/2007 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Horse-Tack-Co-horsetackcocom/internet/Horse-Tack-Co-horsetackcocom-unauthorized-debit-charge-horrible-customer-service-Ripoff-228691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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