- Report: #368417
Report - Rebuttal - Arbitrate
Complaint Review: HostIcan
HostIcan9962 Brook Road #611 Glen Allen, Virginia U.S.A.
HostIcan Worst customer support. Don't get fooled by 24/7. Can't use FTP Glen Allen Virginia
I got into the habit of contacting customer support and have them lift the block so I could continue uploading. They used to be pretty fast at responding (around 10 to 20 minutes which is not fast compared to other services) and I didn't complain because I assumed it was a price to pay for such space and unmetered bandwidth.
Recently, their customer support time has dropped to a very low standard in which I go four hours without a response, in which I can't upload files to my website, either by phone, email or their customer support chat.
To make matters worse, I have tried all this programs becuase they didn't have a clear answer as to what was causing my problem other than too many connections being used for ftp transfer and that I should try one of this applications. Of course after trying them lowering every connection setting I could find to the bare minimum I still get the same problems and no real response on how to fix it coming from them.
Don't be fooled by their cheap price. Remember that you get what you pay for.
This report was posted on Ripoff Report on 08/30/2008 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/HostIcan/Glen-Allen-Virginia-23059/HostIcan-Worst-customer-support-Dont-get-fooled-by-247-Cant-use-FTP-Glen-Allen-Virgin-368417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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