Earlier part of 2012, we needed to create an ecommerce site for our business. We were referred to Hostway through our Costco program and assumed that this would be a reliable source. We paid in full for the template and also paid additional customization costs for this new site. From Feb 2012 through June, we had gone back and forth with getting this site set up. However, on June 1, 2012, the person managing the build out of our ecommerce site notified us by email that the Professional Services Department will be shut down on June 2, 2012. Basically giving us less than 1 days notice that their department will be shut down when our site was not yet completed. He did go to say that he will come in to work and complete our site. On June 2, 2012, we emailed and called and no response. June 4th, we called and the voice message states that their professional services department is shut down.
We then contacted our credit card company regarding this and a chargeback took place. Hostway contacted our credit card company and gave them 8 pages of documents stating that we are responsible for the charges and failed to let the claim adjuster know what they actually did. So upon our response which was documented by all emails, within 2 weeks, our credit card company found that Hostway was at fault and credited to us the charges we paid.
3 months later Hostway contacts us to let us know we still owe them money and they will be sending this to a collections agency if we do not pay in full. It was at this time that Hostway mentioned that the site is now complete (3 months later) and that the full amount must be paid.
This company is fraudulent and goes out of their way to hide what they did wrong and not admit fault. To charge a customer for a product / service that is incomplete is incomprehensible and fraudulent. Beware with this company....