- Report: #941507
Report - Rebuttal - Arbitrate
Complaint Review: Hostway Corporation
Hostway CorporationPO Box 3480 Chicago, Illinois United States of America
Hostway Corporation fraudulent, incompetent, poor management, poor customer service, unprofessional, lacking support, Chicago, Illinois
*Author of original report: Email Received
*UPDATE Employee: Case Resolved
*Author of original report: response
*UPDATE Employee: Account Info
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We then contacted our credit card company regarding this and a chargeback took place. Hostway contacted our credit card company and gave them 8 pages of documents stating that we are responsible for the charges and failed to let the claim adjuster know what they actually did. So upon our response which was documented by all emails, within 2 weeks, our credit card company found that Hostway was at fault and credited to us the charges we paid.
3 months later Hostway contacts us to let us know we still owe them money and they will be sending this to a collections agency if we do not pay in full. It was at this time that Hostway mentioned that the site is now complete (3 months later) and that the full amount must be paid.
This company is fraudulent and goes out of their way to hide what they did wrong and not admit fault. To charge a customer for a product / service that is incomplete is incomprehensible and fraudulent. Beware with this company....
This report was posted on Ripoff Report on 09/14/2012 11:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hostway-Corporation/Chicago-Illinois-60654/Hostway-Corporation-fraudulent-incompetent-poor-management-poor-customer-service-unpr-941507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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