- Report: #1024746
Report - Rebuttal - Arbitrate
Complaint Review: Hostzilla.com
Hostzilla.com9625 West 76th Street, Suite 150 Eden Prairie, Minnesota United States of America
Hostzilla.com SWREG.org, SWREG Inc., cardquery.com, DigitalRiver.com Cpmplete Scam! Never Got My Domain Name Registered, Huge Problems with Refund Eden Prairie, Minnesota
*Author of original report: Neither Refund, Nor Email received
*UPDATE Employee: Lack of Communication
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After a couple days not getting any information how to activate my domain name, I went to Hostzilla.com website to look for support: http://www.hostzilla.com/support/. Following the procedure, i have filled out two tickets: one asking how to activate my domain and another one asking for refund for hosting services. Hostzilla's policy is 15-day refund and respond to my tickets within 24-48 hours. Guess what: today is March 6, 2013, it has been 14 days since my purchase, and I HAVEN'T HEARD yet neither from hostzilla.com support department, no from their billing department!... I am not falling a prey to 15-day refund expiration, if this is what they are doing - trying to drag the matter beyond 15 days. Since I have not heard from them within refund time, as per US laws, the 15-days refund policy will not be expired tomorrow!
In a meantime, I have done my research: I have investigated not only hostzilla.com, but also www.cardquery.com and www.swreg.org - neither of the three companies provide official phone numbers, hostzilla.com only offers "support" by email. When you go to www.swreg.org website, you end up in DigitalRiver website, and when you go to www.cardquery.com website, you end up in swreg.org website - it all goes round and round. The entire set up suggests a foul intent just to trap the customer, wear him or her down, so that they think of dropping the matter whatsoever...
Hovewer, I found SWREG Inc.
phone number in this public domain website:
So, tonight I called the number 952-253-1234 and talked to a lady called Jin 878326, and asked her how do I go about my refund. She advised me to go to cardquery.com and look for my refund, which I did. When I clicked on provided link "I want my refund", it took me again to www.swreg.org, to the landing page, where I was guided to input my card number with its expiration date and my order number. There was no button "Submit", the only buttons there were "Search" and "Cancel". So, I pressed the button "search", and guess what - my order was not found!!! Unbelievable!... How about more foul intent?... lol
So, I called Jin again and told her that my order was not found. In addition, I told her that I am a professional lady and know how law works in the United States and Canada. I told her that I am going to see lawyer tomorrow and I will gather all other people who were scammed by hostzilla/swreg/cardquery/DigitalRiver and such in order to file a class action lawsuit against the conglomerate and its owners/officers. Well, at this point Jin said that she is going to submit a ticket on my behalf to ask for refund. I asked her why she did not do the first time, and she explained that she had instructions to guide callers to go first to cardquery.com (which does not work... lol). She also advised me that I have to wait again for 2-3 business days for the response. I told her that it is 14th day today from my purchase date and asked her how about 15-day refund policy, since in 2-3 business days it will already be beyond 15 days? She could not answer me to that question, but assured me that my request will be taken care of. I told her that I want my refund in full in the amount of $249.77, with (1) no monies taken out for my domain since I cannot use that domain anyway, and (2) no monies taken for any "installation" or "services" as it is fine-printed on Hostzilla.com website, since from legal perspective there were no services provided whatsoever!
I have a call scheduled on my calendar to call Jin again on March 9, if I don't get my refund until then. And I am going to check my email address tomorrow, to see if any of the above-mentioned companies are going to email any info in regards of my request. After all, they found my email address and emailed to me receipt number, when they wanted to take my money from my credit card... lol
This report was posted on Ripoff Report on 03/06/2013 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hostzillacom/Eden-Prairie-Minnesota-55344/Hostzillacom-SWREGorg-SWREG-Inc-cardquerycom-DigitalRivercom-Cpmplete-Scam-Never-1024746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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