• Report: #963154

Complaint Review: HotMovieSale.Com

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  • Submitted: Thu, November 01, 2012
  • Updated: Wed, November 07, 2012

  • Reported By: codyboy27 — levittown Pennsylvania United States of America
HotMovieSale.Com
Internet United States of America

HotMovieSale.Com Best Brand Values Debited my account $9.95 a month for almost a year, Internet

*UPDATE Employee: HotMovieSale.com membership

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I bought a movie for less then $10. It was 10 months ago and I honestly did not notice what the company refers to as an "agreement" that I clicked on. This "agreement" allowed this company to debit my checking account $9.95 a month indefinately until I caught on. The scam has now increased to $19.95 a month for new comers. I spoke to the company who agreed to return approximately 30% of the money they had taken. They claim they had sent 2 to 3 emails a month telling me they were charging me which is a total fabrication of the truth.

The fact I never visited the website a second time, ordered a product or made contact in any way would be proof to any reasonable person that I did not want a "membership". This deceptive practice has been going on for 3 years according to the 90+ complaints field on this website alone. I recommend contacting the FLA Attorney General and filing a complaint. I also filed a complaint with the FCC since the theft took place over the internet. Good luck and I am sorry if you were robbed prior to reading these reports. Karma is hell and I have no doubt that the perps will ultimately pay.

GOD BLESS


EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 11/01/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/HotMovieSaleCom/internet/HotMovieSaleCom-Best-Brand-Values-Debited-my-account-995-a-month-for-almost-a-year-Int-963154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

HotMovieSale.com membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotmoviesale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

Sincerely,
HotMovieSale.com
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