- Report: #545511
Report - Rebuttal - Arbitrate
Complaint Review: HotMovieSale.com, Hot Movie Sale, SmartSavingsCenter, LLC.
HotMovieSale.com, Hot Movie Sale, SmartSavingsCenter, LLC.999 W. YAMATO RD Boca Raton, Florida United States of America
HotMovieSale.com, Hot Movie Sale, SmartSavingsCenter, LLC. Best Brand Values HMS---HOT MOVIE SCAM!!! Boca Raton, Florida
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When I began to order, a prompt came on the screen asking if I wanted to join a membership club, and save an additional $5. I chose the optional "no thanks, take me to checkout link". At checkout, I entered the required information, making sure to once again opt out of any e-mail offerings or clubs. Or so I thought.
My first problem occurred was when I received the confirmation order email. It stated that my item was on back-order, and would not ship until Dec. 22nd. Within 24 hours, I found the item elsewhere, and sent an e-mail to customer service to cancel. During this time, I received another email welcoming me to my "Trial Membership" of Best Brand Values, and that if I did not cancel within the 3-day period, the credit # I gave at checkout would be billed $19.95 monthly.
I got a second email the next day stating that the item had shipped. I emailed them again trying to explain that I did not want it, had canceled the order, etc. They said I could choose not to keep the item, mail it back (at my own expense), and would refund the charges.
The item arrived, and I mailed it back the next day at a cost of $7. I kept checking my account daily, but no charge for the item ever appeared. Today when I was looking at my statements, I saw an Overdraft Charge. They finally charged me for the item I had ordered 2 weeks after the order was placed even though I had canceled 24 hours later, emailed them 1 week later upon receipt that I was returning it. Now I have to go on Monday to the bank to dispute the OD charge. I'm still fighting with the company to get my shipping refunded.
I have filed a report with the BBB of Florida, but in their defense HMS claims that their membership rules are clearly displayed on the website and that merely by entering your e-mail and ordering from them, you agree to their terms of service and joining. I went back to the site a second time, and looked over the TOS with a fine-tooth comb, I saw nothing of the sort.
Oddly enough, last night at Christmas dinner, I found out that my aunt and uncle had fallen prey to this company too.
Please, save yourselves the heartache and the headache and order your merchandise from a site with a better reputation. You may have to pay more money, but in the long run you do save-- your sanity.
This report was posted on Ripoff Report on 12/26/2009 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/HotMovieSalecom-Hot-Movie-Sale-SmartSavingsCenter-LLC/Boca-Raton-Florida-33431/HotMovieSalecom-Hot-Movie-Sale-SmartSavingsCenter-LLC-Best-Brand-Values-HMS-HOT-MOV-545511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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