• Report: #704961

Complaint Review: Hotbooksale.com

  • Submitted: Thu, March 10, 2011
  • Updated: Thu, March 10, 2011

  • Reported By: Ralph Evans — Warsaw New York United States of America
PO Box 180365 Boca Raton, Florida United States of America

Hotbooksale.com With book purchase I unknowingly signed up for buying service. Boca Raton, Florida

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I purchased a book online from this company in Oct 09. When placing order there was a box to check if you wanted to get a discount and reduced shipping. I checked the box without reading the small print.(My Fault). I didn't realize I was signing up for some kind of buying service that authorized them to charge $9.95 to my credit card every month forever. I didn't pay too much attention to the monthly charge because I figured my wife was ordering books which she frequently does. In Jan, 2011 I noticed the charge on our credit card statement and asked her about it. She said it wasn't hers. I called this company and they said it was for the buying service I signed up for whith my book purchase. I explained I wasn't aware that I was paying for a buying service, I didn't know I had it, and I've never used it. They claimed they sent me an e-mail after the purchase explaining the whole thing. I told them I don't believe I ever received such an e-mail. It certainly would have alerted me to what was happening. Reviewing my credit card statements revealed I had been charged 15 times @ $9.95 for a total of $149.25. I made numerous frustrating phone calls and also used a chat line on their website 4 times. They finally refunded 4 months of charges, 4x$9.95 = $39.80 leaving a balance of $109.45. They said if I wanted to go further than that I had to send a written letter to their Boca Raton address. So I sent a letter with all these details. It was a registered letter sent Jan 31, 2011. Thet signed for it Feb 4th, 2011 at 5:07 pm. They responded with a large enevelope with numerous pages explaining what I had supposedly signed up for. They also refused to refund the rest of the charges, $109.45. The letter said that when I checked the box on their online order form I agreed to their terms. I sent a follow up letter 2 weeks ago stating that I never received their e-mail describing the buying service I supposedly signed up for, and that their records would clearly show that I never used this service as I didn't know I had it. They did not respond to the 2nd letter.

This report was posted on Ripoff Report on 03/10/2011 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotbooksalecom/Boca-Raton-Florida-33481/Hotbooksalecom-With-book-purchase-I-unknowingly-signed-up-for-buying-service-Boca-Raton-704961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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