• Report: #213115

Complaint Review: Hotel-Guides - Wctravel

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  • Submitted: Wed, September 27, 2006
  • Updated: Thu, November 22, 2007

  • Reported By:Fairfield California
Hotel-Guides - Wctravel
P.O. Box 13318 Charleston, South Carolina U.S.A.
  • Phone: 800-359-2522
  • Web:
  • Category: Hotel

Hotel-Guides - Wctravel ripoff Uncompleted Holtel Reservation Cancelation Cost Me $294.16 Charleston South Carolina

*Author of original report: Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

*Author of original report: Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

*Author of original report: Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

*Author of original report: Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

*Author of original report: Hampton Inn and parent Hilton Quick to Pass the Buck

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I needed two Hotel rooms for a short notice two day business trip to Eugene OR. Unfortunately all the hotels in Eugene were booked due to a local collage football game. I searched the internet and found this companies site. They listed a hotel that had two rooms for one of the nights. I used their site to book the rooms but could not get the page to give me two rooms under one reservation number so I ended up with two.

A couple days later a different hotel had cancellations that met my needs for two rooms for two days so I book with them instead.

I then called the 800 number listed on my Hotel-Guides.us confirmation e-mail to cancel my one day reservations. They have an automated answering system that just could not handle that I had two reservations to cancel so I was transferred to a real person. I gave my confirmation numbers to her and she told me that my cancellation numbers would be the same as the confirmation numbers. She was very pleasant and thanked me for my business.

We went on or trip and all was fine until a couple of days after we returned home. The hotel that I had booked and cancelled the one night had charged my credit card $294.16. I call the hotel to challenge the charge but they told me they only received one of the cancellations and I am being bill as a no show. They told me that I would have to take the matter up with my travel agency, wctravel.com.

I have made several unsuccessful calls to Hotel-Guides.us/wctravel.com customer service to try to get this matter resolved but all they can say is that it the customer's responsibility to ensure that the hotel receives the cancellation.

I thought that is what my cancellation confirmation numbers were for! I guess not. They basically told me it is not their problem and that I should take it up with the hotel (Catch 22). Even thought one of their employees did not follow company policy and document my call and no one sent me a cancellation e-mail for the one reservation that they did cancel.

I guess I must have been smoking crack and dreamed the whole thing up.

Bill
Fairfield, California
U.S.A.

This report was posted on Ripoff Report on 09/27/2006 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotel-Guides-Wctravel/Charleston-South-Carolina-29422/Hotel-Guides-Wctravel-ripoff-Uncompleted-Holtel-Reservation-Cancelation-Cost-Me-29416-213115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

AUTHOR: Bill - (U.S.A.)

Its been just over one year and two months I had long ago just given up and checked this off as a loss and had just about forgotten about it Somebody pinch me I still can not believe it, I am holding in my hand a check for full reimbursement for my loss.

Just last week, out of the clear blue, I received a hart-felt apology e-mail from the owner of Hotel-Guides.us who noted he was just made aware of my issue and basically stated that if Hotel-Guides stands for one thing its that their customers satisfaction is priory number one and he would make this right. My hats off to Hotel-Guides for standing behind their companies basic principles although it is unfortunate that it took this long I can say in their defense running a family can be challenging when you have to rely on a third party to represent our core values sometimes things get lost in the mix. Its refreshing to do business with an honorable company. The only other comment I would make to Hotel-Guides is that I would have been better served if I had been directed to a higher source when my issue could not be resolved by their vendor.
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#2 Author of original report

Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

AUTHOR: Bill - (U.S.A.)

Its been just over one year and two months I had long ago just given up and checked this off as a loss and had just about forgotten about it Somebody pinch me I still can not believe it, I am holding in my hand a check for full reimbursement for my loss.

Just last week, out of the clear blue, I received a hart-felt apology e-mail from the owner of Hotel-Guides.us who noted he was just made aware of my issue and basically stated that if Hotel-Guides stands for one thing its that their customers satisfaction is priory number one and he would make this right. My hats off to Hotel-Guides for standing behind their companies basic principles although it is unfortunate that it took this long I can say in their defense running a family can be challenging when you have to rely on a third party to represent our core values sometimes things get lost in the mix. Its refreshing to do business with an honorable company. The only other comment I would make to Hotel-Guides is that I would have been better served if I had been directed to a higher source when my issue could not be resolved by their vendor.
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#3 Author of original report

Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

AUTHOR: Bill - (U.S.A.)

Its been just over one year and two months I had long ago just given up and checked this off as a loss and had just about forgotten about it Somebody pinch me I still can not believe it, I am holding in my hand a check for full reimbursement for my loss.

Just last week, out of the clear blue, I received a hart-felt apology e-mail from the owner of Hotel-Guides.us who noted he was just made aware of my issue and basically stated that if Hotel-Guides stands for one thing its that their customers satisfaction is priory number one and he would make this right. My hats off to Hotel-Guides for standing behind their companies basic principles although it is unfortunate that it took this long I can say in their defense running a family can be challenging when you have to rely on a third party to represent our core values sometimes things get lost in the mix. Its refreshing to do business with an honorable company. The only other comment I would make to Hotel-Guides is that I would have been better served if I had been directed to a higher source when my issue could not be resolved by their vendor.
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#4 Author of original report

Hotel-Guides - Wctravel Came throught in the end - Charleston South Carolina

AUTHOR: Bill - (U.S.A.)

Its been just over one year and two months I had long ago just given up and checked this off as a loss and had just about forgotten about it Somebody pinch me I still can not believe it, I am holding in my hand a check for full reimbursement for my loss.

Just last week, out of the clear blue, I received a hart-felt apology e-mail from the owner of Hotel-Guides.us who noted he was just made aware of my issue and basically stated that if Hotel-Guides stands for one thing its that their customers satisfaction is priory number one and he would make this right. My hats off to Hotel-Guides for standing behind their companies basic principles although it is unfortunate that it took this long I can say in their defense running a family can be challenging when you have to rely on a third party to represent our core values sometimes things get lost in the mix. Its refreshing to do business with an honorable company. The only other comment I would make to Hotel-Guides is that I would have been better served if I had been directed to a higher source when my issue could not be resolved by their vendor.
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#5 Author of original report

Hampton Inn and parent Hilton Quick to Pass the Buck

AUTHOR: Bill - (U.S.A.)

One more point of interest, the Hampton Inn Eugene and parent Hilton customer service were quick to point out (and some what gleefully) that if I had only book direct with them this most likely would not of happen but since I chose to use a third party (what a shame) their hand were tied. They seemed to like the notion that they were off the hook. No wonder Paris can afford to but her dog a diamond collar.
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