• Report: #1036492

Complaint Review: Hotel Plus Portal

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013

  • Reported By: Angela — Orlando Florida
Hotel Plus Portal
Orlando, Florida United States of America

Hotel Plus Portal SCAMMERS Orlando, Florida

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Worst company that exists! Do not use this website to make reservations! Please stay away! This company is a total rip off! Terrible customer service! The worst!

They're not worth the couple of extra bucks you think you're going to save! I never received a reservation confirmation email or number. I called a week prior to my check in date to cancel one night and switch room types and rep told me I would be "called back". Nobody every called me back until three days before my check in date to only tell me the rooms couldn't be changed. My cancel night request was never even addressed! This was done on purpose so I wouldn't get a refund!

When I talked to the extremely rude rep named Taylor she said I needed to cancel 72 hours prior. I told her I had called a week prior and issue wasn't resolved. She then said I didn't have to stay the one night but wouldn't be given a refund! I then called several times again only to be place on hold time after time and swapped around from one rude rep to another! I was lied to and told to call the actual hotel for a refund. When I called the hotel, the hotel rep told me they personally didn't any of my credit card information on file, that it was Hotel Plus Portal only that could refund me the one night.

 Finally, after I was placed on hold yet again, someone actually answered telling me that  "Christopher" could help me. When I was placed through to his voice mail he never called me back. I then called again and was placed on hold for over an hour! Then call went straight to voice mail. I called again and a very rude rep named Adam told him Christopher couldn't help me because it was after 5 and then I was hung up on! I wrote a letter to the "management" email address I was given. This place has no manager or supervisor in charge than can help customers. They're only scammers! Awful experience!

Do not waste your time with this company. They need to be SHUT DOWN, and I plan on taking this to BBB. These people can't be scamming innocent victims that work hard for their money!

This report was posted on Ripoff Report on 03/20/2013 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotel-Plus-Portal/Orlando-Florida-/Hotel-Plus-Portal-SCAMMERS-Orlando-Florida-1036492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hotel Plus Portal

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory