• Report: #1142395

Complaint Review: HotelPlanner.com

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  • Submitted: Mon, April 28, 2014
  • Updated: Mon, April 28, 2014

  • Reported By: Swallow1 — St. Albert Alberta
HotelPlanner.com
Internet USA

HotelPlanner.com Rip Off, Exchange Rates, Lowest Price Guarantee Mean Nothing Internet

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On April 24, 2014, I checked hotel rates for the Ramada Hotel in Creston BC, Canada.  According to HotelPlanner.com, theirs was the lowest rate ($403.12 for 4 nights).

A few minutes after booking through HotelPlanner.com I received notification that I was being billed in American funds.  This would explain why they were so much cheaper than the Canadian rates.

On April 24, 2014, I checked my credit card and noticed that I was billed for the whole amount, however, according to the HotelPlanner.com website, this is the Ramada's policy.

On April 24, 2014, I CANCELLED my booking through HotelPlanner and booked with a company that was charging Canadian rates.

On April 25, 2014 I received an email from one Carlos Diaz asking if I'd write a review concerning the service I experienced through HotelPlanner.  I promptly notified Carlos that I had cancelled my booking and gave him the cancellation number.  I further noted that I probably wasn't the type of customer who would give HotelPlanner glowing reviews.

On April 28, 2014 I checked my credit card statement online and noticed that, while yes, on April 24, 2014, I was both billed and then credited for my cancellation - it was short by $23.14.  Furthermore, I was not reimbursed the additional $1.13 that appeared on my credit card for no apparent reason.


This report was posted on Ripoff Report on 04/28/2014 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/HotelPlannercom/internet/HotelPlannercom-Rip-Off-Exchange-Rates-Lowest-Price-Guarantee-Mean-Nothing-Internet-1142395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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