• Report: #351788

Complaint Review: Hotel.com

  • Submitted: Tue, July 15, 2008
  • Updated: Tue, July 15, 2008

  • Reported By:Houston Texas
Hotel.com Internet U.S.A.
  • Phone: 800-219-4606
  • Web:
  • Category: Hotel

Hotel.com I called Hotel.com to help me find an alternative Hotel. I asked for a reservation that I can cancel later. I gave them my debit card a few hours later I was told it is not refundable. Hotel.com lied to merla assured me that I can use this prepay deal and get a refund if I need to cancel which seem better then starting the search all over later. 4 hours later when I called to cancel I was told Internet

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Hotel.com agent promised me an hotel I can prepay the reservation but cancel later. Four hours later when I needed to cancel I was told my Hotel reservation of $603. is not refundable. Three different "customer service" people talked to me and expressed regret for my "unfortunate mistake" oblivious compleltly to the facy I was told a Bold Lie. I am trying to get my money back. So far they are not responsive.

Houston, Texas

This report was posted on Ripoff Report on 07/15/2008 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelcom/internet/Hotelcom-I-called-Hotelcom-to-help-me-find-an-alternative-Hotel-I-asked-for-a-reservat-351788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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