• Report: #5578

Complaint Review: Hoteldiscount!com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, June 28, 2001
  • Updated: Fri, June 11, 2004

  • Reported By:Bloomington IN
Hoteldiscount!com
9301 Willshire Blvd. Beverly Hills, California U.S.A.
  • Phone: 800-715-7666
  • Web:
  • Category: Hotel

www.HotelDiscount.com = Hotel Surcharge.Com! ..SCAM agents!!!!!

*Consumer Comment: beware if you make a purchase or order a service via the world wide web

*Consumer Comment: beware if you make a purchase or order a service via the world wide web

*Consumer Comment: You weren't actually ripped off, but here's how to get the best deal next time:

*Consumer Comment: You weren't actually ripped off, but here's how to get the best deal next time:

*Consumer Comment: You weren't actually ripped off, but here's how to get the best deal next time:

*Consumer Comment: You weren't actually ripped off, but here's how to get the best deal next time:

*UPDATE Employee: Suggestion on future bookings

*Consumer Comment: Buyer beware!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My collegue and I needed to book rooms for a trip to Chicago for the evening of June 25, 2001, for a business trip that was necessary. We did not receive approval to make the trip until Thursday, June 21, 2001. On Friday, June 22, using a website address: www.hoteldiscount.com we searched for hotels nearby to our business contacts in Chicago.

One hotel had rooms for one of us. My collegue cancelled that when it was clear for both of us to attend. We went on the web to www.hoteldiscount.com and found that the Chicago Sheraton had rooms for Monday, June 25.

Although it took my breath to book at $269.95 for one night, by boss said that the University would okay it. We then booked the rooms electronically. I was not comfortable in giving my credit card info, so I telephoned the 800 number (800-295-0326) and gave my cc info to a person. I received my confirmation number verbally and proceeded with trip planning.

We arrived in Chicago and conducted business on Monday, June 25, and stayed over for additional business on Tuesday, June 26. Upon checkout the only bill that I received was one for the telephone call ($26.99 + for 5 minutes to Indiana!!! another ripoff). After checkout, we left for our appointment. The bill had no information regarding the room charge.

When I returned to the office on Wed. June 27, I called the Chicago Sheraton Hotel and requested a 'fax' of my room bill so that I could submit my bills to the University for reimbursement. The charges were on my personal credit card.

The fax finally arrived at 5:00 p.m. with interesting room rate of $176 with a "DISC" notation. I thought that maybe I had received a discount and started feeling really good! Well I remembered that the "Hoteldiscount!com" representative had told me that $269. would be charged immediately to my credit card on Friday, June 22, 2001.

My true cost was $267. including various taxes from hoteldiscount!com when I entered my reservation # online to check the charges at my number.

The $176 plus taxes is the rate that Chicago Sheraton gives the "discounter" who books 50 or more rooms!!!! So, HotelDiscount!com is really Hotel Surcharge! com

There is no discount with this company, nor do their Customer Service representatives follow through with promised e-mails to confirm charges. I had to go to the Customer Service portion of their website to look up the charges under my reservation number and find the billing in that manner!

I think that I would have had a chance to have had a better rate by calling Chicago Sheraton directly, and received a $202. plus tax rate for the room. I at least would have saved $25.

People should be warned about such SCAM agents!!!!!

This report was posted on Ripoff Report on 06/28/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hoteldiscountcom/Beverly-Hills-California-90211/wwwHotelDiscountcom-Hotel-SurchargeCom-SCAM-agents-5578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hoteldiscount!com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

beware if you make a purchase or order a service via the world wide web

AUTHOR: Bobby - (U.S.A.)

people also want to be aware of hotelkingdom!com, on may 11th, 2004, i made reservations for a hotel in orlando FL..4days after making the reservation, i called them to cancel the reservations..the site says you may do so but there will be a $10 charge, no problem..i called, the representative at hotelkingdom i spoke to said it would take 7-14 days for the deposit to post back to my acct..it has now been about 4 weeks and it still hasnt posted back to my act..i contacted them about 6 days ago, a rep told me give it two more days and will post, 3 days later, yesterday, i called back noting it hasnt posted back to my act as of yet, the rep informed me they only have one girl that does the refunds and she is swamped ( poor thing) is that our fault? should they hire more people? am i supose to wait till the poor girl can get caught up? i emediatley asked to speak to a supervisor in which i did, i explained the situation and she said she would do it herself and would be posted emediatly, for me to consider it DONE..well that was yesterday EARLY morning and now is the next day, late at nite and is STILL not posted..im going to give them a couple more days then file a civil suit..the funny thing is, the refund is ONLY for $9.95 BUT that is not the problem, its the fact of the mater..so people, beware if you make a purchase or order a service via the world wide web, MAKE SURE YOU UNDERSTAND THER REFUND POLICY
Respond to this report!
What's this?

#2 Consumer Comment

beware if you make a purchase or order a service via the world wide web

AUTHOR: Bobby - (U.S.A.)

people also want to be aware of hotelkingdom!com, on may 11th, 2004, i made reservations for a hotel in orlando FL..4days after making the reservation, i called them to cancel the reservations..the site says you may do so but there will be a $10 charge, no problem..i called, the representative at hotelkingdom i spoke to said it would take 7-14 days for the deposit to post back to my acct..it has now been about 4 weeks and it still hasnt posted back to my act..i contacted them about 6 days ago, a rep told me give it two more days and will post, 3 days later, yesterday, i called back noting it hasnt posted back to my act as of yet, the rep informed me they only have one girl that does the refunds and she is swamped ( poor thing) is that our fault? should they hire more people? am i supose to wait till the poor girl can get caught up? i emediatley asked to speak to a supervisor in which i did, i explained the situation and she said she would do it herself and would be posted emediatly, for me to consider it DONE..well that was yesterday EARLY morning and now is the next day, late at nite and is STILL not posted..im going to give them a couple more days then file a civil suit..the funny thing is, the refund is ONLY for $9.95 BUT that is not the problem, its the fact of the mater..so people, beware if you make a purchase or order a service via the world wide web, MAKE SURE YOU UNDERSTAND THER REFUND POLICY
Respond to this report!
What's this?

#3 Consumer Comment

You weren't actually ripped off, but here's how to get the best deal next time:

AUTHOR: Tim - (U.S.A.)

You weren't charged any more than what you agreed to pay. Granted, what you agreed to pay was substantially more than what you could have gotten the product for. You made the mistake of not shopping around.

If I buy a computer at Best Buy for $1000, and then find out that I could have gotten it at Circuit City for $800, I don't accuse Best Buy of ripping me off, I kick myself in the ass for not shopping around! Any experienced "internet traveller" will tell you that you that different sites often have very different prices for the same room.

Here's my tried and true tips for getting the best rates.

1) Download the free "Travelaxe" software. Travelaxe is the best thing ever to happen to the world of at-home travel planning. You choose the city you are going to from a scroll down list of every major city in the U.S. and plug in your dates and # of people. The program searches about a dozen websites, including travelocity, hotels.com, expedia and the hotels' own websites. The prices (including all taxes and fees) are displayed for comparison and links are given to each of the websites.

2) After finding your best deal on Travelaxe, call the hotel's reservation center to see if they can offer anything better.

3) Lastly, check the rates offered on Hotwire.com. Hotwire is priceline-esque, but less complicated. On Hotwire you do not know which hotels are offering the prices listed until after you buy, but you do know their star ratings, can read customer reviews, and see the amenities.

I end up using Hotwire about 75% of the time and have never been dissatisfied, usually I am amazed at how cheaply I get awesome hotel rooms (it's good for flights and cars too).

Use this three step plan when shopping around for hotel rooms and I guaruntee you will always get the best room for the lowest price.
Respond to this report!
What's this?

#4 Consumer Comment

You weren't actually ripped off, but here's how to get the best deal next time:

AUTHOR: Tim - (U.S.A.)

You weren't charged any more than what you agreed to pay. Granted, what you agreed to pay was substantially more than what you could have gotten the product for. You made the mistake of not shopping around.

If I buy a computer at Best Buy for $1000, and then find out that I could have gotten it at Circuit City for $800, I don't accuse Best Buy of ripping me off, I kick myself in the ass for not shopping around! Any experienced "internet traveller" will tell you that you that different sites often have very different prices for the same room.

Here's my tried and true tips for getting the best rates.

1) Download the free "Travelaxe" software. Travelaxe is the best thing ever to happen to the world of at-home travel planning. You choose the city you are going to from a scroll down list of every major city in the U.S. and plug in your dates and # of people. The program searches about a dozen websites, including travelocity, hotels.com, expedia and the hotels' own websites. The prices (including all taxes and fees) are displayed for comparison and links are given to each of the websites.

2) After finding your best deal on Travelaxe, call the hotel's reservation center to see if they can offer anything better.

3) Lastly, check the rates offered on Hotwire.com. Hotwire is priceline-esque, but less complicated. On Hotwire you do not know which hotels are offering the prices listed until after you buy, but you do know their star ratings, can read customer reviews, and see the amenities.

I end up using Hotwire about 75% of the time and have never been dissatisfied, usually I am amazed at how cheaply I get awesome hotel rooms (it's good for flights and cars too).

Use this three step plan when shopping around for hotel rooms and I guaruntee you will always get the best room for the lowest price.
Respond to this report!
What's this?

#5 Consumer Comment

You weren't actually ripped off, but here's how to get the best deal next time:

AUTHOR: Tim - (U.S.A.)

You weren't charged any more than what you agreed to pay. Granted, what you agreed to pay was substantially more than what you could have gotten the product for. You made the mistake of not shopping around.

If I buy a computer at Best Buy for $1000, and then find out that I could have gotten it at Circuit City for $800, I don't accuse Best Buy of ripping me off, I kick myself in the ass for not shopping around! Any experienced "internet traveller" will tell you that you that different sites often have very different prices for the same room.

Here's my tried and true tips for getting the best rates.

1) Download the free "Travelaxe" software. Travelaxe is the best thing ever to happen to the world of at-home travel planning. You choose the city you are going to from a scroll down list of every major city in the U.S. and plug in your dates and # of people. The program searches about a dozen websites, including travelocity, hotels.com, expedia and the hotels' own websites. The prices (including all taxes and fees) are displayed for comparison and links are given to each of the websites.

2) After finding your best deal on Travelaxe, call the hotel's reservation center to see if they can offer anything better.

3) Lastly, check the rates offered on Hotwire.com. Hotwire is priceline-esque, but less complicated. On Hotwire you do not know which hotels are offering the prices listed until after you buy, but you do know their star ratings, can read customer reviews, and see the amenities.

I end up using Hotwire about 75% of the time and have never been dissatisfied, usually I am amazed at how cheaply I get awesome hotel rooms (it's good for flights and cars too).

Use this three step plan when shopping around for hotel rooms and I guaruntee you will always get the best room for the lowest price.
Respond to this report!
What's this?

#6 Consumer Comment

You weren't actually ripped off, but here's how to get the best deal next time:

AUTHOR: Tim - (U.S.A.)

You weren't charged any more than what you agreed to pay. Granted, what you agreed to pay was substantially more than what you could have gotten the product for. You made the mistake of not shopping around.

If I buy a computer at Best Buy for $1000, and then find out that I could have gotten it at Circuit City for $800, I don't accuse Best Buy of ripping me off, I kick myself in the ass for not shopping around! Any experienced "internet traveller" will tell you that you that different sites often have very different prices for the same room.

Here's my tried and true tips for getting the best rates.

1) Download the free "Travelaxe" software. Travelaxe is the best thing ever to happen to the world of at-home travel planning. You choose the city you are going to from a scroll down list of every major city in the U.S. and plug in your dates and # of people. The program searches about a dozen websites, including travelocity, hotels.com, expedia and the hotels' own websites. The prices (including all taxes and fees) are displayed for comparison and links are given to each of the websites.

2) After finding your best deal on Travelaxe, call the hotel's reservation center to see if they can offer anything better.

3) Lastly, check the rates offered on Hotwire.com. Hotwire is priceline-esque, but less complicated. On Hotwire you do not know which hotels are offering the prices listed until after you buy, but you do know their star ratings, can read customer reviews, and see the amenities.

I end up using Hotwire about 75% of the time and have never been dissatisfied, usually I am amazed at how cheaply I get awesome hotel rooms (it's good for flights and cars too).

Use this three step plan when shopping around for hotel rooms and I guaruntee you will always get the best room for the lowest price.
Respond to this report!
What's this?

#7 UPDATE Employee

Suggestion on future bookings

AUTHOR: Bob - (U.S.A.)

I manage a few hotels and the company you booked with (hoteldiscounts.com) is just one of the many websites operated by Hotels.com.

The previous comment in regards to wholesale operators is somewhat true. Here is how it works. the hotel allocates a certain number of rooms that they will allow Hotels.com to sell.

Because Hotels.com has such an extremeley high volume, the better rate the hotel offers, the more volume they stand to get.

They then negotiate the rate between the hotel and hotels.com. The guest should never be made aware of this rate. Hotels.com then marks the rate up anywhere from$20 or higher. the higher the demand, the more they mark it up. Hotels.com then sells the hotel on the web and by receiving phone calls. What you see is an attractive rate. Usually its the lowest rate you can find. You then book the room and pay hotels.com.

When you arrive, you simply check in and present your credit card for incidental charges such as phone calls. You should never have been billed for the room and tax charges. I am sure you never saw the rate that Hotels.com is charged by the hotel.

You said the hotel sent you a copy of your bill. That is where they made their mistake. The mark up charge that hotels.com charges is their profit in return for delivering you (the guest) to the hotel. That markup starts at a minimum of $20. So if you see a $75 rate on hotels.com rest assured the rate the hotel is charging hotels.com is $55 or lower.

The reason for this is because people like yourself are looking for deals and companies like hotels.com are marketing machines. hotel companies and hotels usually can not afford to spend the marketing dollars that companies such as hotel.com can.

Many major hotel chains are guaranteeing the best rate can be found on their website. Go to sites such as 6continents.com for holiday inns. They mandate these programs.

Please do not misunderstand any of this but hotel.com is a vital part of hotel revenues for several hotels. They simply are able to market effectively. Also, there are so many travel sites and hotels.com is certainly not the only company doing this. Lodging.com, expedia.com, hotelkingdom.com, lodging.com. They all do the same thing.

The hotels are losers with these companies because they have to lower their rates in order to gain any kind of production from these companies.

The consumer generally benefits 2nd and the big winner is hotels.com. I would guess you have heard of Travelocity.com. Guess who their partner is - you guessed it, hotels.com. that partnership is due to expire. Hotels.com has done such an outstaning job in gaining a loyal client base that they are not going to go away.

They serve a purpose for both the consumer and the hotels. If you have problems t the hotel, dispute it with hotels.com. They need to take the lead in any refund. You can always dispute it with your credit card company. The quest for any refund must start at the point of booking origin. I hope this helps.
Respond to this report!
What's this?

#8 Consumer Comment

Buyer beware!

AUTHOR: Chaz - (U.S.A.)

I manage a hotel and know all about how the wholesalers work. Yes, they do get a break on the rates because they can "guarantee" a certain number a bookings with either that hotel or the parent company. The wholesaler has a calculation to determain what the rate would be to the consumer to stay at that hotel. The calculation is based on the "rack" rate the hotel quotes for that day or days. The rack rate is the highest rate the hotel would quote, usually only quoted when the hotel is very full or for high demand dates. You cannot get a discount on top of a discount, ie AAA, AARP, etc.. The wholesaler rates can be a discount for last minute travels. The hotel may have told you that they lowest rate was $202. Did they tell you if it was available at the time you booked your rooms? Discounted rates seem to dissaper as the hotel fills up and remains available when the hotel needs heads in the beds. The bottom line is, DO YOUR HOME WORK! BUYER BEWARE!!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory