- Report: #457017
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.comHotels.com Arlington, Texas U.S.A.
Hotels.com Price Match Guarantee Not Honored Dallas Arlington Texas
*Author of original report: Hotels.com
*Author of original report: Hoels.com
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When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. Checking my Visa Account the next day I found I was being charged twice for the same room.
The hotel was giving a me a better rate.
I called Hotels.com and reported this and asked that they honor their Price Match Guarantee and refund me the difference between $152.00 and $129.20 a night, a total of $45.60. I was told that the hotel shouldn't have given me a statement with a lower price. Be this as it may, they did and I want my money ($45.60).
I called Visa and they put the Hotels charge of $129.20 + taxes a night in dispute and reversed the charge on my credit card. I am not certain whether this was a result of me or a Hotels.com representative contacting the Holiday Inn Express Hotel where I stayed.
This report was posted on Ripoff Report on 05/31/2009 04:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/Arlington-Texas-76006/Hotelscom-Price-Match-Guarantee-Not-Honored-Dallas-Arlington-Texas-457017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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