• Report: #457017

Complaint Review: Hotels.com

  • Submitted: Sun, May 31, 2009
  • Updated: Wed, June 24, 2009

  • Reported By:NILES Michigan
Hotels.com
Hotels.com Arlington, Texas U.S.A.

Hotels.com Price Match Guarantee Not Honored Dallas Arlington Texas

*Author of original report: Hotels.com

*Author of original report: Hoels.com

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I booked reservations with Hotels.com over the internet for a 2 night stay in Exton, Pa on May 24-26,2009. My Visa card was billed for $152.00 a night for each of the 2 nights.

When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. Checking my Visa Account the next day I found I was being charged twice for the same room.
The hotel was giving a me a better rate.

I called Hotels.com and reported this and asked that they honor their Price Match Guarantee and refund me the difference between $152.00 and $129.20 a night, a total of $45.60. I was told that the hotel shouldn't have given me a statement with a lower price. Be this as it may, they did and I want my money ($45.60).

I called Visa and they put the Hotels charge of $129.20 + taxes a night in dispute and reversed the charge on my credit card. I am not certain whether this was a result of me or a Hotels.com representative contacting the Holiday Inn Express Hotel where I stayed.

Ken
NILES, Michigan
U.S.A.

This report was posted on Ripoff Report on 05/31/2009 04:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/Arlington-Texas-76006/Hotelscom-Price-Match-Guarantee-Not-Honored-Dallas-Arlington-Texas-457017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Hotels.com

AUTHOR: Ken - (U.S.A.)

Settlement was made in the form of a coupon worth $50.00 valid for 1 year.
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#2 Author of original report

Hoels.com

AUTHOR: Ken - (U.S.A.)

Settlement was made with a $50.00 Coupon (good for 1 year) from Hotels.com
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