- Report: #67120
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.com8140 Walnut Hill Lane Dallas, Texas U.S.A.
Hotels.com, Travelnow.com Made my reservations incorrectly and charged me $300 extra for their mistake. Refused to let me speak to any supervisor or manager, horrible customer service. Dallas Texas
*Consumer Comment: Insider Information, Hotels.com does not offer the best prices guaranteed Challenge them you'll get something back.
*Consumer Comment: Hotels.Com isn't good
*Consumer Suggestion: Hotels.COM not a good deal
*Consumer Suggestion: Sometimes trying to be cheap costs more
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After calling for 2 days, being on hold, hung up on, and spending over 3 hours on my cell phone with them, they admitted their mistake and booked me another room at a different hotel. they told me they needed my credit card info to book the room, but they would reverse the charges immediately, and give me $100 on top of it for my trouble. The room was $288. They charged it to my account, and refused to give me a credit. I was totally scammed.
When I called customer service again, two weeks after my vacation was over, they basically told me "too bad, write the company if you have a complaint." So I paid for their mistake. I have spent an estimated 8 hours on hold, talking to different people, and being hung up on. I would have never given them my card info again had I thought they wouldn't reverse the charges. I have a written confirmation of the dates I paid for initially, but it hasn't gotten me anywhere. The customer service reps would not give me a supervisor or a manager no matter how hard I tried to get this info. Horrible experience, ruined my vacation, for your own sake don't use these guys!
This report was posted on Ripoff Report on 09/17/2003 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/Dallas-Texas-75231/Hotelscom-Travelnowcom-Made-my-reservations-incorrectly-and-charged-me-300-extra-for-t-67120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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