• Report: #1149727

Complaint Review: Hotels.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, May 26, 2014
  • Updated: Mon, May 26, 2014

  • Reported By: Drew — Berkeley California
Internet USA

Hotels.com Bait and Switch by Hotels.com Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Don't use Hotels.com!!  They bait and switch customers,which is illegal, getting them to pay much more than the price quote.  And when you call their customer service to correct their error, their 'agents' say their hands are tied even though they know it is wrong.  

Here is what happened to me.  I was quoted a hotel room rate of $173 in the Hotels.com listing. When I was in the process of paying for the room, their 'system' sent a message saying the rate had just been bumped up by $20 per night.  I have a saved screen shot of the original rate. Then when checking out, their system said a total of $608 was listed as what my credit card would be charged.  But seconds later I find my card has actually been charged $619.  WTF! Not once but twice in the same transaction. 

So over $70 was added to my original quote!  Customer service offered a refund of $11 (their clearly illegal tack on at the end).

So do not use Hotels.com -- they are engaged in shady and illegal bat and switch activity. Use another site or just contact the hotel directly.  Be sure to tell all your friends, and tell the hotels you stay at too!  This corporation should be arrested for stealing, and their site should be shut down. 

This report was posted on Ripoff Report on 05/26/2014 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Bait-and-Switch-by-Hotelscom-Internet-1149727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hotels.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory