• Report: #943773

Complaint Review: Hotels.com

  • Submitted: Wed, September 19, 2012
  • Updated: Wed, September 19, 2012

  • Reported By: nia — California United States of America
Hotels.com
Internet United States of America

Hotels.com CSR at Hotels.com: Samantha, Joan, Amalda, Nate I called last night, on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com. 1) no resort fees 2) $100 resort credit Internet

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I called on 9/18. The agent at Hotels.com offered the following to me in order for me to book  my reservations with hotel.com.

1) no resort fees which is $28 per day x 4 days = $112

2) $100 resort credit - this is for me to receive when I arrive at the hotel on 9/20/12

3) free daily breakfast for 4 days

4) Strip view

I called the hotel to confirm today, 9/19. The hotel was not able to confirm so I called Hotels.com. I dealt with one unhelpful/unprofessional agent to another. I wasn't helped enough and I was told to call back if I need to speak to another manager.

The issue is that Hotels.com agent LIED to me in order for me to book my reservations through their company. I was not made whole when I complained to the CS Manager.

How does this business getting away from LIEING AND STEALING?

This report was posted on Ripoff Report on 09/19/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-CSR-at-Hotelscom-Samantha-Joan-Amalda-Nate-I-called-last-night-on-918-T-943773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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