- Report: #946958
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.comInternet United States of America
Hotels.com Did not receive what I paid for Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Upon arriving at the hotel, we were told due to a computer glitch with Hotels.com, there were no rooms available. We were sent elsewhere. The hotel we were sent to put us 2 flights up, had no elevator & no private balcony. When I called Hotels.com it was verified to me that Hotel Kimmig was had no vacancy before I made my reservation & that there was a computer glitch. I informed the customer service person that I felt I deserved some type of refund for not receiving a comparable hotel. I was told there was nothing they could do for me.
It's not right that I receive a lesser room at a lesser hotel & have to pay for Hotels.com mistake. As I said, due to physical injuries, it is very hard for me to navigate stairs & I paid for a private balcony which I did not receive. I wish to warn everyone that just because you pay for a reservation in full through Hotels.com it does not mean anything other than that they have your money. They are unable to guarantee their reservations & are not willing to refund when problems do occur. Don't trust them!!!
This report was posted on Ripoff Report on 09/26/2012 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Did-not-receive-what-I-paid-for-Internet-946958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.