- Report: #946958
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.comInternet United States of America
Hotels.com Did not receive what I paid for Internet
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Upon arriving at the hotel, we were told due to a computer glitch with Hotels.com, there were no rooms available. We were sent elsewhere. The hotel we were sent to put us 2 flights up, had no elevator & no private balcony. When I called Hotels.com it was verified to me that Hotel Kimmig was had no vacancy before I made my reservation & that there was a computer glitch. I informed the customer service person that I felt I deserved some type of refund for not receiving a comparable hotel. I was told there was nothing they could do for me.
It's not right that I receive a lesser room at a lesser hotel & have to pay for Hotels.com mistake. As I said, due to physical injuries, it is very hard for me to navigate stairs & I paid for a private balcony which I did not receive. I wish to warn everyone that just because you pay for a reservation in full through Hotels.com it does not mean anything other than that they have your money. They are unable to guarantee their reservations & are not willing to refund when problems do occur. Don't trust them!!!
This report was posted on Ripoff Report on 09/26/2012 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Did-not-receive-what-I-paid-for-Internet-946958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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