• Report: #934693

Complaint Review: Hotels.com

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  • Submitted: Thu, August 30, 2012
  • Updated: Thu, August 30, 2012

  • Reported By: rothod1 — Tecumseh Ontario Canada
Hotels.com
Internet United States of America

Hotels.com Extra charge for Parking/Overcharged/No Price Match Internet

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I booked a two night stay in Washington D.C. at a Holiday Inn through Hotels.com. When I arrived they couldn't find my reservation. After an hour of arguing they found out Hotels.com messed up my reservation. The hotel then informed me there was an additional charge of $35 for parking per night that was not disclosed upon booking. I was charged $130 for my room the first night and $180 for my next night. I was not offered a third night free as advertised by the Washington Tourism website. Hotels.com said the additional parking charge was at the discretion of the hotel, but I booked and prepaid through them. There was no recourse. They did nothing to alleviate my concern. They did not price match other deals in the area. They lost my reservation. I had to pay an additional $70 for parking. I will not use this website again.

This report was posted on Ripoff Report on 08/30/2012 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Extra-charge-for-ParkingOverchargedNo-Price-Match-Internet-934693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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