• Report: #1043139

Complaint Review: Hotels.com

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  • Submitted: Sun, April 14, 2013
  • Updated: Sun, April 14, 2013

  • Reported By: kellybook — San Diego California
Hotels.com
Internet United States of America

Hotels.com Hoteles.com Total Rip Off / Stranded in Mexico Internet

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Booked a room through Hotels.com in Puerto Vallarta Mexico, requested and received confirmation in Spanish.  Nightly room rate 480 Pesos reserved for two nights.  We were charged $1,120.80 USD (should have been PESOS!), a difference of almost $1000.00.  Contacted Hotels.com. hotel and bank immediately, no resolution, denied ability to cancel 2nd night.  This was a two star hotel (Rosita) who quoted us a rate of 600 pesos per night, we showed them the hotels.com offer and used their computer to book the room.  There were 5 Star hotels and all inclusive hotels in the same area on the same dates available for far less.  This is a total SCAM, seeking legal action.

This report was posted on Ripoff Report on 04/14/2013 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Hotelescom-Total-Rip-Off-Stranded-in-Mexico-Internet-1043139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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