- Report: #929057
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.com NOT best price NOT current price No customer support Internet
When we decided to stay another night, we again went to Hotels.com to find another room. The price had gone up $20 at the place we had previously stayed and so we looked for another hotel. We found a different hotel for $114 plus tax which was the cheapest one they had listed.
We went to that hotel and it seemed fine, but in the morning we had a receipt stuck in our door which read that the room was only $89 plus tax. We contacted Hotels.com and they sent back a form letter type of email that their price guarantee only applied if we were to contact them before we registered in the room.
If they cannot give me the best price on hotels what does their service do?They could not even provide the current price at a hotel within their system.Furthermore, their customer support is zero. They simply sent a form letter about the issues, without addressing me as an individual.
This report was posted on Ripoff Report on 08/18/2012 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-NOT-best-price-NOT-current-price-No-customer-support-Internet-929057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.