• Report: #962817

Complaint Review: Hotels.com

  • Submitted: Wed, October 31, 2012
  • Updated: Wed, October 31, 2012

  • Reported By: Stretch — Kenmore Washington United States of America
Internet United States of America

Hotels.com Offered $100 Visa Card with prepaid hotel, non-cancellable reservation. given $100.00 coupon instead. Internet

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I called hotels.com to verify an award of a $100.00 visa card based on the amount and timing of a hotel purchase. I was assured I would qualify and receive the card. I purchased and paid for the reservation in full. It could not be cancelled. After I completed the trip, I called hotels.com to have the card sent. They refused to do so and substituted a coupon for future use at hotels.com in the amount of $100.00. The coupon could not be used with any other coupon or discounts. Obviously, the visa, if I had received it, could have been used on anything. If you do business with Hotels.com and there is an incentive, don't pay for anything until the incentive is received.

This report was posted on Ripoff Report on 10/31/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Offered-100-Visa-Card-with-prepaid-hotel-non-cancellable-reservation-given-962817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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