- Report: #988305
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.comUSA Internet United States of America
Hotels.com Shannon Customer Service Lied to Me About Getting a Refund for Reservation Not Listed in Our Account Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
searched email, different accounts, and different third party booking services but couldn't find any record that the second reservation had gone through, so we assumed it hadn't processed.
A few days before the planned trip, we got an email about our "upcoming trip," once it was past the refundable cancellation period. We called customer service immediately and the agent agreed that the reservation was not listed in our account and said there was a problem with the website. She told us we'd have to wait until the hotel charged us the 100% fee for canceling within 7 days of arrival and then fax a copy of our credit card statement to hotels.com so they could get us refunded.
We got charged, faxed it to them, and everyone since then has said there is nothing they can do to help us and we'd have to take it up with the hotel, which did nothing wrong in this scenario. Either someone is lying or the standard for handling problems is horribly inconsistent across the company, or both. Never trust this unethical company!
This report was posted on Ripoff Report on 12/28/2012 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Shannon-Customer-Service-Lied-to-Me-About-Getting-a-Refund-for-Reservation-Not-988305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.