- Report: #1155011
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.com Told i was booking the room i wanted ,only to be lied to and they booked a different room-no Refunds! Internet
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I was directed to HOTELS>COM from Delta reservation desk. I told the reservation clerk that i wanted a certain room at a certain hotel in Paris. i specifically requested the Priviledge room with Eiffel tower view and he said yes he could book that. I ask him twice to make sure that it was indeed the room i wanted and he assured me that it was. After i paid, he sent me a confirmation and it was a basic room and no Eiffel tower view. I called them and they agree that i should get a refund as the reservation clerk did lie to me because they cant even offer the room i requested. But they said they would have to let me know about a refund within 72 hrs. I called back the next day and they didn't even have a record of me complaining the day before and again told me that yes i should get a refund as i was lied to by their reservation person. Then within a few hours i received an email that said they would not be giving me a refund and if i canceled i would lose all my money.
WOW OMG!!! they blatently lied to me and refused to refund my money. I am furious, So dont use HOTELS>COM at all because you will not be protected period. I did not book online but actually talked to a person at their reservation department.
BEWARE as you will get ripped off. They seem to be such a big company that they could care less about customer service
This report was posted on Ripoff Report on 06/15/2014 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Told-i-was-booking-the-room-i-wanted-only-to-be-lied-to-and-they-booked-a-dif-1155011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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