• Report: #400231

Complaint Review: Hotels.com

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  • Submitted: Thu, December 11, 2008
  • Updated: Thu, December 11, 2008

  • Reported By:scottsdale Arizona
Hotels.com
www.hotels.com Internet U.S.A.

Hotels.com Unethical business practices Internet

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I booked hotel with hotels.com, paid for it with my credit card. The credit card cleared. About 15 minutes later hotels.com themselves cancelled my reservation. Whoever did this is a moron. Anyone knows that when you reserve a hotel you cannot cancel with 24 hours without having to pay for the hotel room. This is pure and simple vendictive harrassment directed at a particular individual for no reason at all. I checked into the hotel and the second day they told me I had to come in and pay. Called my credit card company and they said the charges were placed on my card. I then called hotels.com to be told I would receive a refund within 30 days. NOT. Since you are not allowed to cancel a hotel reservation after you place it I would not have received a refund, or the hotel would have charged me anyway. This employee out and out lied to me and tried to mess me up. I am not able to obtain regular lodging at this point and hotels.com contributed to my situation. I would also put this under a Civil Violation. They shouldn't have run my credit card. I called them and they told me it was canceled wouldn't give me a reason. I

Sally sue
scottsdale, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/11/2008 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/internet/Hotelscom-Unethical-business-practices-Internet-400231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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