Hotels.com/Travelnow.com/Expedia.com Charges Accounts without authorization and cancelling reservation. Internet

Made a reservation through Hotels.com.  Canceled 5 days in advance because of schedule and flight problems.  I called to just reschedule night and they would not do it and charged my account.  After telling them they were basically robbing customers for no services rendered, I had them call the hotel directly for a credit.  Hotels.com said they didn't receive a penny from the hotels and said it was up to the hotel....that they had the money not Hotels.com They put me on hold for 11 minutes and said they spoke to the hotel manager in Atlanta and said he wouldn't do it.  I called the hotel manager and he said they never called or spoke with him.  He also said hotels get phone calls everyday regarding them and get sick of dealing with angry customers because Hotel.com lies consistently.  I then called Hotels.com back and asked to speak with a manager or supervisor.  They wouldn't do it but said he'd be mad and would be irate if something like that happened to him.  He said he'd call the hotel back and put me on hold for 28 minutes.  He never came back to the phone and I found out it was a ploy to get rid of angry customers.  I called my bank and it is in dispute.  They still have my money and are extremely dishonest.  They use all the foreigners from other countries and you can't understand any of them.  DO NOT USE HOTELS.COM.  They have your credit card info and are liars and cheaters.  Do not TRUST them!!!  Call hotels directly....it's for your own good.