- Report: #960572
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire & Hertz t
Hotwire & Hertz tInternet United States of America
Hotwire & Hertz t Car rental - string around and yo-yo, Internet
HERTZ Rental a car experience.
On September 11th I made reservations to rent a car through Hot wire/Hertz. For 4 days at 31.95 a day.
On Sept 13th I received a e-mail saying I can get a car rental for $19.95 . I call Hotwire and they say sorry, but once you make a reservation there is not changing it.
September 25th pick-up car (Nissan) at the Hertz at the Philly airport.
September 25th noticed crack in windshield.
September 26th went to Hertz Roosevelt Blvd. Asked if I should keep it or get another car.
Britney put us in another car. (cruse) After it was semi cleaned and I had to get out and ask if she had anything for the smoke smell in the vehicle. The gas tank was full. So was the one I turned in. So, she said not to worry about it.
September 27th found the the tire on the cruse to have 16 pounds of pressure. I drove to STS tire service. I told them I was renting the car from hertz and he stated that I should take it back, that it may not be safe to highway driving. I called Britney and explained what I was told and said that I would be in the area about 4 pm. She said she would have a another car for me to pick up. At 3:45pm I when to Roosevelt Blvd. And no car ready, She had some guy take me across Philly to another Hertz car rental. Stated, they had a car there for me.
Left me off and said here you go. I went into Hertz and The Guy behind the counter, asked where the car was. I explained that I didn't have the car I was brought over, he had to call Britney and get things figure out. Then said, OK come with me, we walked to both sides to the building and then located the car. He then said, well this has to be cleaned. I said that I have hour to pick my husband up. I didn't know where I am and how to get there. He said it would take 5 minutes. So, back to the office I went. Then he came back and said that car won't work.
I told him and
didn't know if I should cry or start screaming, I can't believe this.
So, he takes me to a Toyota, The trunk didn't close without slamming
it, the seats nasty, and I notice, 3/8 tank of gas ( not even half) I
shut of the car and walk back inside and tell him, he said there was
nothing he could do about it. I go back to the car and try to find my
way back to get my husband. On the way I call Britney and repeat what
I have just stated and she said that if I wanted to come back
tomorrow. I will be able to get yet another vehicle. As I am driving,
I can but notice, the air whistling thought the window, and the pull
to the right. It costed me $41.00 to fill up the tank.
September28th It's raining, I go to the car and the rain is coming thought the window, great. At this point I don't want to look at another Hertz employee, I told me husband that I don't want to deal with the Roosevelt hertz therefore I will keep the rent a wreck and try to enjoy some of my vacation. It's cost me $41.00 to fill the tank up
I called Hertz and tell them I experience, they tell me, they tell me that they will bring me a new car right to me. So, they transfe me. When the rep comes on the phone she ask is your car running I say yes, She said Sorry I can't help you.
Sept 29 - 2 pm .go to the airport and turn in the vehicle. I am so upset with Hertz The manage on site, tries to smooth things over with a $50.00 coupon. I am offended , that paid for the gas that was missing from the car, and at $57 plus a day, that was added insult to injury. He said that it was hotwire I need to deal with. Now, at this point I am thoroughly upset.
10/2/2012 I go to my bank statement to find that Roosevelt blvd charged me $24.00 for gas that they said, they wouldn't charge. So, I had to call them. They said they would revise the charges.
10/2/2012 call hotwire and talk to a manage Daunta and explained what was happening, He said I will check into it, put be on hold for 1 minute and said, Sorry, that is a hertz mater.
10/2/2012 called the bank and stopped payment until this is resolved. They revise $87.
I pick the car up on 9-25 at 2:30pm returned it and 9-29 at 2:30Pm got charged 5 days at $57.67
I rented the car for 4 days and agreed
to $31.95 a day
10/23/2012 still not response from the calls so called Hertz and they said to deal with hotwire.
10/23/2012 tale to Steven he offer me $25.00 in hot wire bucks... I told him that I had 41.50 in fuel and 57.65 in a extra day that I didn't use the car. So I ask to talk to a supervisor. David said it was hertz issue. And that he could offer me $25.00
10/23/2012 Called Daesi at Hertz and asked to talk with someone higher up and she said she was the one that could help me. I went through everything again. She said that I got my money back for $24.50 and I had to explain that was for the gas I wasn't suppose to be charged for to start with. She said sorry will will have to call the location I rented it from.. I stated which one, She said she was sorry she couldn't do anything for me.
This report was posted on Ripoff Report on 10/26/2012 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire-Hertz-t/internet/Hotwire-Hertz-t-Car-rental-string-around-and-yo-yo-Internet-960572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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