- Report: #1098911
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire
HotwireInternet, Select State/Province USA
Hotwire refuses to budge on it's "no refund policy," forces the customer to eat the loss. Internet
*Consumer Comment: Standard Response..
*Author of original report: Nice attempt at condescension, you're part of the problem
*Consumer Comment: Well aren't you special
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I had a meeting scheduled for the morning in a city several hours away so I went through Hotwire Hot Rates for a better deal on a hotel. I've used the service once before for the same purpose, sunk several hundred dollars into it in fact, as well as to book flights, so I was coming back to use it again.
I have many meetings coming up due to my line of work and was planning on being a repeat customer, using their service exclusively every time I need to stay out of town because I was impressed with the rates. However, after my meeting was canceled last minute and I was flat out refused a refund or any sort of incentive to continue being a customer, I will not go through this service again. Anything I save booking through their service is negated when I am not allowed to cancel. Saving a little money should not be contingent upon the agreement that you will actually lose an upwards of $100 if your plans wind up changing.
Additionally, there is no contingency for a hotel that is filthy/infested/unlivable, which is completely irresponsible on their part. This complete lack of flexibility tells me that they have no sense of customer loyalty and really don't care about or appreciate my business. Because of this, I will be forced to take my business to a company that does.
For every person who I raved about their deals to, I'm going to go ahead and warn them about how much they stand to lose if their plans fall through. It's just not worth it.
Just to note: the hotel itself accepts cancellations, understanding that plans can change, but because they get paid through Hotwire, I had to go through Hotwire's customer service in order to do so. Hotwire refuses to honor the policies of the hotels they work with which I consider to be sleazy.
This report was posted on Ripoff Report on 11/12/2013 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire/Internet-Select-StateProvince/Hotwire-refuses-to-budge-on-its-no-refund-policy-forces-the-customer-to-eat-the-loss-1098911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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