- Report: #1131693
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire
Hotwire655 Montgomery St #600, San Francisco , California USA
Hotwire Terrible Dissonance between the "average price" and the price of room in Boston - 1309. Worth 379.00! San Francisco California
*Author of original report: THIS WAS RESOLVED BY HOTWIRE. I must say that I appreciated the promptness of their actions too.
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What I saw today on the webpage for my hotel: SAVE $948 I actually saved 11.00!
I booked the room, thinking it would be worth around 1300.00. I purchased for 359.oo When I called the hotel, they told me what the room was actually worth - 370.00. While this "meets" the "guaranteed low price" (I suppose - I haven't shopped around for a lower one), it is hideously out of sync with the comparative price. I read the fine print about this being the average price of the room in the "neighborhood," but upon further investigation, I could not find a comparable room in the neighborhood for more then 800.00. This just doesn't seem to work out for a room with two double beds "averageing" 1309 dollars. I called for a refund and was refused. I was told by Veronica, employee 1705 that she "understood" and "was sorry." I did not feel that personal forgiveness of Veronica was what needed to be given, rather a refund. I asked if she had the ability to grant the refund and she said yes. I am amazed that this type of price advertising can go on. It should stop. It's deceptive. At least it is in this "neighborhood." My Hotwire Itinerary number is 6124147090. And I would like a refund. But now, even more than that, I would like the deception to cease.
This report was posted on Ripoff Report on 03/18/2014 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire/San-Francisco-California-94111/Hotwire-Terrible-Dissonance-between-the-average-price-and-the-price-of-room-in-Boston--1131693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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