• Report: #948880

Complaint Review: Hotwire

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  • Submitted: Sun, September 30, 2012
  • Updated: Sun, September 30, 2012

  • Reported By: anonymous — Seattle Washington United States of America
Hotwire
Internet United States of America

Hotwire Hotwire: Misleads with Distances or when one mile is two. Internet

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Next week I am flying into a unfamiliar city late at night and booked a hotel on Hotwire.  They listed the hotel as between .2 and 3.2 miles from the airport.  Once the hotel name and address was revealed I used google maps and depending on the route it was 4.2-4.8 miles.  Likewise, I got a similar result on the Hotel's website.  

I pasted this information into an e-mail and said that the distance was not as advertised.  The response I received was that the distance was not driving distance, but as the crow flies.  Since I am lacking wings and I can find nothing disclosing this on the website, I believe this is deceptive advertising.  

Hotwire then explained their policies and why they could not cancel the transaction.  I certainly see a huge difference in making a purchase based on incorrect information vs. being disappointed with the result.  Again, I cannot find anything on their website saying that distances are not driving distances, but as the crow flies.    Buyer beware.

This report was posted on Ripoff Report on 09/30/2012 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire/internet/Hotwire-Hotwire-Misleads-with-Distances-or-when-one-mile-is-two-Internet-948880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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