- Report: #974413
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire
Hotwire Used Hotel Hot Rate to hide construction status, paid four and half star rate for construction zone Internet
*Consumer Comment: Construction Hotwire Hotel
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I think, ok, it can't be *that* bad or the hotel wouldn't be open. Well, it was fine on the weekend because there was no construction. Monday morning at around 7am you start to hear construction workers yelling at each other and equipment moving around and then promptly at 8am the jackhammer's start only a couple floors above us. The noise is so loud we cannot even talk to each other without yelling. So, we got dressed and left the hotel early, instead of you know, relaxing on a vacation. We get back at 3pm or so looking forward to a nap...jackhammers are still going...so back to the beach even though we're already sunburned.
We would have liked to sleep in a bit and relax around the hotel on Tuesday (our flight was in the late afternoon), but instead we have to flee to the beach again. We submitted a complaint to the hotel when we checked out and a complaint to Hotwire.com, but neither one cares that they wasted half my vacation by tricking me into paying for a 4 1/2 star hotel under major renovation. We flew all the way from California ($1200 worth of airfare for the 3 of us) expecting a wonderful vacation at a "4 1/2 star" hotel...what we got was the equivalent of a bait-and-switch and both parties appear to be fine with continuing to rip-off future travelers.
Here is the relevant part of Hotwire's response: "Our goal is to exceed your expectations and we regret we did not do so on this occasion. We hope to have the opportunity to better serve your needs in the near future." Yeah right.
This report was posted on Ripoff Report on 11/27/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire/internet/Hotwire-Used-Hotel-Hot-Rate-to-hide-construction-status-paid-four-and-half-star-rate-for-974413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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