- Report: #774552
Complaint Review: Hotwire.com
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| Hotwire.com
Internet United States of America |
|
Hotwaire.com legally steals your money and you get nothing for itt, Internet
*Author of original report: Rights to Steal
*Consumer Comment: rights
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I called Alamo and they have no record of my reservation and told me I had to take it up with Hotwire, because they had the money and they wouldn't get paid until I picked up the car. How can this be legal to take your money and give you nothing for it? If I didn't give them enough notice I could understand, but it was only 14 hours since my purchase and I am not going to be receiving anything for the amount of $219.61. I feel this is poor customer service to basically take money for services not rendered.
This report was posted on Ripoff Report on 09/08/2011 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwairecom-legally-steals-your-money-and-you-get-nothing-for-itt-Internet-774552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Rights to Steal
AUTHOR: ckorow - (United States of America)
SUBMITTED: Friday, September 09, 2011
First of all, no consumer has a "right" to a refund within 24 hours. The only rights you have are the ones you agreed upon when you made the purpose. When you purchased the rental from hotwire, you agreed to their terms and conditions. One of those, taken straight from their website is:
"
Hotwire Hot Rate rentals are final and cannot be cancelled, refunded, changed, exchanged or transferred. Your account will be charged for the total price shown, regardless of whether the reservation is used. This is how agencies better manage their unsold rental cars, and that's a big reason why we can offer you great travel deals.
On the other hand, regular-rate reservations may be cancelled without penalty. To cancel your reservation, log in to your Hotwire account, and click, "My Account." All Hotwire customers must agree to the Hotwire Terms of Use.
Worried emergencies might change your plans? Consider purchasing Trip Protection, a low-cost insurance program that provides trip cancellation/interruption coverage. Protect yourself against medical emergencies, strikes, natural disasters and weather emergencies. You can purchase Trip Protection at any time up until your check-in date. Learn more about Access America and Trip Protection.
So they state, in plain english, that there are no refunds on car rentals. They didn't rip you off, they are just enforcing the agreement you made with them.
