- Report: #943475
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire.com
Hotwire.com I booked a business trip to a conference in October the gentleman taking the resevation was in India (another outsourced job). I had already booked the hotel and he booked the flight a month early. Ho No Address Listed, Internet
*Consumer Comment: Reply
I refused and requested a supervisor and requested they review the voice recording. I was told that it would take 3 days, I received a call within 3 hours to call them back. When I finally got someone on the phone they said they reviewed the tape and I would have to pay. I asked them if I booked my hotel on the dates in October why would I be flying and returning home before the conference.
They said they could do nothing. I requested the recording they said I would have to get a subpena and get an attorney. It is Hotwire error and they know they were at fault. Why else would they refuse to send me the recording, if they were in the right they would have surely want to prove it. Everything is digital, with email capability.
Hotwire offers great deals but they will scew you in the end!!! How they have an A+ rating on the Better Business Bureau I find it hard to believe.
This report was posted on Ripoff Report on 09/19/2012 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-I-booked-a-business-trip-to-a-conference-in-October-the-gentleman-taking-the-943475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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