• Report: #968757

Complaint Review: Hotwire.com

  • Submitted: Tue, November 13, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Upset — Avon Indiana United States of America
Hotwire.com
Internet United States of America

Hotwire.com No mistakes allowed Internet

*Consumer Comment: great proof reading bob from irvine

*Consumer Comment: Airlines

*Consumer Comment: if we could be perfect like bob from irvine

*Author of original report: More details

*Consumer Comment: Accountability

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I just booked a flight using hotwire.  I used the best deal button.  I thought it said flights between 6am to 9am.  Instead it said 6am to 9pm.  Therefore I was wrong but called to see if I could get it changed.  They said no.  I even said what if I don't show up for the first flight and book someplace else but show up for the return flight, will that be ok?  They said no, if I don't show up for the first flight I loose my return flight.  I know I have to take some accountability for misreading the page.  However, I paid for these tickets and they shouldn't be allowed to sell both of my tickets.  I'm so upset right now.  Therefore I'm out of the entire price of the ticket because I can't show up for the first flight.  Not to mention I literally called 1 minute after the flight was made.  I don't think buying a ticket with this site is worth the hassle.  I would just say pay the extra money to get a more secure flight.  I find it really insane that they would sell my return flight ticket that I already paid for.  I know one thing I'll never use their service again.  They have my money now but it's the last they'll get.  Also any friend I have I'll tell them what happened.  Actually to be honest if I see any product associated with hotwire I wont buy it.  

This report was posted on Ripoff Report on 11/13/2012 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-No-mistakes-allowed-Internet-968757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

great proof reading bob from irvine

AUTHOR: The Outlaw Josey Wales - (United States of America)

glad team rebutt is there to read over errors in the reports
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#2 Consumer Comment

Airlines

AUTHOR: Robert - (U.S.A.)

First I am not defending Hotwire and am not going to defend them double charging you, if that happened that is wrong and you have every right to be upset, but has nothing to do with your other issues.

The flight arriving at 7PM isn't a factor where you can't make it, it is that you don't want to be there that late.  So there is actually nothing keeping you from taking this flight if you HAD to do it.  Again because of your mistake, this is a decision you are going to have to make to either just loose the entire trip or arrive a bit later.

Now, most major airlines will allow you to cancel/change a flight in the 1st 24 hours if you book through them directly.  But as you have mentioned, this would have cost you more to begin with.  So you took a gamble in looking at other sites for lower airfares.  Now, you got a flight that is totally valid under what you submitted.  But YOU made a mistake, and unfortunately one of the terms of this ticket is apparently no changes.  This is why when you act as your own travel agent you better be very sure you are 100% correct in what you are selecting.

In general the cheaper the same flight is the more restrictions you have.   Had you paid the slightly higher price through the airline you would have probably been able to change the flight for a fee.  Had you paid 2-3 times the fare you actually paid you would have been able to not only change the flight but cancel it all together with a full refund if you decided to.

As for your return leg being cancelled, as I said that is not a Hotwire policy.  There are regulations put in place for 911, but I think he was stretching it just a bit to say that this was the reason it would be cancelled in your case.  If you look at the "Contract of Carriage" for your airline(and any airline) you will see that this is one of the terms of the ticket you bought.

I will say that if you take anything from this is that you are now going to be double(and triple) check what you are submitting on any web site.  So in the end this one lesson may even save you money in the long run.
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#3 Consumer Comment

if we could be perfect like bob from irvine

AUTHOR: The Outlaw Josey Wales - (United States of America)

how great we would be
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#4 Author of original report

More details

AUTHOR: Upset - (United States of America)

Well the flight arrives on Thanksgiving day at 7pm.  Pretty late to start Thanksgiving with your family.  I called the airlines and they told me to call hotwire.  The second time I called hotwire the gentleman said I couldn't skip the first flight because of 911 (I didn't make this up).  I couldn't even get mad at him because I wanted to laugh and I know it's not his fault.  Having worked customer service I know he's just the middle man.  Also for more fun times with hotwire.  I found out today (less than 24 hours) I've been charged twice (which means another phone call).  I would take the penalty but that is not an option.  I have no problem giving them the money for the first flight.   My only problem is I paid for the tickets isn't that second ticket mine.  If you went to a hotel and prepaid and said you couldn't make it the first night and the hotel said they would cancel your entire stay and keep your money would you be upset?  I'm not looking to get over because I messed up.  I just want what I paid for (well twice).  

However, thanks for your advice.  I appreciate you tried to help.  
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#5 Consumer Comment

Accountability

AUTHOR: Robert - (U.S.A.)

I know I have to take some accountability for misreading the page.
- And that is exactly what is happening...you just don't like how you are being held accountable.  Unfortunately that is not a RipOff. 

They said no, if I don't show up for the first flight I loose my return flight.
- That is not a hotwire policy, that is an airline policy with every airline.   It doesn't matter how or where you bought your plane tickets from.  Once you are a no-show for any leg of your trip, all remaining legs are cancelled.

Therefore I'm out of the entire price of the ticket because I can't show up for the first flight.
You also never mentioned what flight time they gave you?  Are you leaving at 9:05AM or 8:55PM?  Because one odd thing is that if you wanted to fly out between 6 & 9 AM, why can't you make it between 6 & 9 PM?  The worst case is that you would get to the airport between 6AM&9AM and have to hang around several extra hours.

But that not withstanding, perhaps you should call the airline directly and see if they can change your flight.  If it can be done you will most likely have a change fee, and have to pay the difference in the airfare but that may still be cheaper than loosing the entire trip.
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