- Report: #1001744
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire.com
Hotwire.comSan Francisco, CA Internet United States of America
Hotwire.com Purposefully misleading advertising San Francisco, Internet
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655 Montgomery St Ste 600
San Francisco CA 94111-2627
Often discount websites for hotels may allow for reduced rate. However I had the experience with Hotwire that this reduced rate was grossly exaggerated and feel that fellow travelers should be made aware.
When I booked, I thought I was getting a fantastic rate ($158) on a hotel that was listed on the site as originally $289 a more than $100 savings per night. I booked the hotel and discovered that it was a Hyatt. When browsing Hyatts website directly, I noted the room (+ free breakfast not offered through Hotwire) was only $170. This is merely a $12 savings rather than >$100 savings. In light of the free breakfast and room type guarantee, I would have booked directly with the hotel.
I called Hotwire to inquire about their advertising of the room at originally $289 and request a refund of the 2 rooms I had booked for 3 nights. They did not issue me a refund.
This report was posted on Ripoff Report on 01/23/2013 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-Purposefully-misleading-advertising-San-Francisco-Internet-1001744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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