Complaint Review

Hotwire.com

Report: #941694

Submitted:
Sat, September 15, 2012
Updated:
Sat, September 15, 2012
Reported By:
Steve
United States of America
Name:
Hotwire.com
Address:
Internet United States of America Phone:

Category:
Auto Rentals

Hotwire.com Special car rental upgrade, Internet


I used Hotwire.com to book my trip. I used the package deal,airfare and car rental. When I booked the car on line I asked for the biggest car available or a mini van. I was quoted a price of 14.95 a day and that was 4.95 more then the rental advetisement of any car for 10.00 a day. I was willing to pay more for the van so thought all was ok. I got the paperwork and it said "special car" economy or bigger.

So again I thought I was covered. Got to the airport after a red-eye flight and had to argue with the woman who said " you got the surprise deal". She I'd that ment you get the car we have the most of. Small compact..in Orlando with all the families coming in, a van is a high price deal. I ended up paying double 230.00 to 430.00 for 10 days. Customer service just repeated my own words, i wrote in my complaint, and never really answered my concerns. So don't use Hotwire.

This report was posted on Ripoff Report on 09/15/2012 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-Special-car-rental-upgrade-Internet-941694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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