- Report: #1039635
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire.com
Hotwire.comInternet United States of America
Hotwire.com Terrible Service!! NO REFUNDS No matter what!! IF YOU VALUE YOUR $, DON'T USE HOTWIRE!! Internet
*General Comment: Well that couldn't be any more condescending.
*Consumer Comment: Travel much?
*Consumer Comment: How?
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It completely slipped my mind that I used Hotwire 2 years ago to book hotel rooms. I got the "insurance" they offered as I was unsure if our guest would make it in town the day they were supposed to. When our houseguest informed us that he would be flying in a day after what we originally thought, I contacted Hotwire to try to change the days. They gave me the run around, by telling me to contact the "insurance company" listed on the policy and/or contact the hotel. I did both, and was told that Hotwire would need to provide a refund, or change the days for us.
Hotwire then told us that we would need to request a refund from the hotel, and even then, it would not be a guarantee that Hotwire would give us the money that the hotel refunded. I was completely dumbfounded!! I had no idea that this was even legal to do. At that moment, I decided never to use Hotwire again. I can't believe I fell into the same trap. I don't understand how a company can legally keep your hard earned money when you give them sufficient notice that you need to make a change and/or request a refund. This seems unethical, but it is happening everyday. I would like to caution everyone to please steer clear of Hotwire unless you can see the future and know for a fact that your plans won't change!!
This report was posted on Ripoff Report on 04/01/2013 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-Terrible-Service-NO-REFUNDS-No-matter-what-IF-YOU-VALUE-YOUR-DONT-USE-1039635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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