- Report: #769414
Report - Rebuttal - Arbitrate
Complaint Review: Hotwire.com
Hotwire.comInternet United States of America
Hotwire.com Unsanitary room, lacked listed amenities Internet
I got to the hotel and checked in. When I entered my room I was shocked to see that there was black mold in the drains, pink mildew in the toilet and flat nasty pillows. Additionally, Internet was not connecting and when I asked I was told that they did NOT have high speed Internet. We could not get a different room due to some convention. Awful experience.
When we contacted Hotwire we got a canned response and they were not willing to help or offer any kind of refund. They did not even want to see the pictures of the unsanitary room - this is despite the fact that they guarantee a clean, comfortable stay (the only thing they guarantee). Also, a representative LIED to us and said high speed Internet was not a listed amenity. We still have our confirmation where it is in fact listed. Horrible experience, we will never use them again recommend you don't either.
This report was posted on Ripoff Report on 08/25/2011 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwirecom/internet/Hotwirecom-Unsanitary-room-lacked-listed-amenities-Internet-769414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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