- Report: #608188
Report - Rebuttal - Arbitrate
Complaint Review: House Of Brides Inc. Houseofbrides.com
House Of Brides Inc. Houseofbrides.comInternet United States of America
House Of Brides Inc. Houseofbrides.com My experience buying a dress was a nightmare. I was stuck paying for a dress that was horrible and I couldn't wear. The staff at House of Brides didn't even attempt to resolve my problems. Internet
*UPDATE EX-employee responds: a tea length dress should not drag on the floor unless you are a small person
I ordered a size 8, tea-length dress from House of Brides using the measurements that were posted on the website. The dress I received, although tagged as a size 8, was at best a size 4. It also dragged about 8-10 inches on the floor. There was absolutely no possiblity of my fitting in to the dress.
When I spoke to House of Brides about the dress, I was instructed to have a professional seamstress measure the dress which I did. She confirmed that the dress was a size 4 and possibly even a size 2. I sent the measurements back to House of Brides and was told that I could return the dress at my own expense.
10 days later I was notified by House of Brides that the dress sizing was not defective; that is was a size 8 and exactly as presented on the website. Therefore they would be returning the dress to me and I would not receive my money back.
House of Brides made no effort to exchange the dress for another size or another style. It took 3 months to get a dress that I couldn't use, had to replace with another dress, and certainly did not add to what should have been a time of enjoyment in preparing for my son's wedding.
This report was posted on Ripoff Report on 05/28/2010 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides-Inc-Houseofbridescom/internet/House-Of-Brides-Inc-Houseofbridescom-My-experience-buying-a-dress-was-a-nightmare-I-wa-608188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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