• Report: #341761

Complaint Review: House Of Brides Online - Http://www.houseofbrides.com/home.php

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  • Submitted: Wed, June 18, 2008
  • Updated: Wed, June 18, 2008

  • Reported By:Westminster California
House Of Brides Online - Http://www.houseofbrides.com/home.php
http://www.houseofbrides.com/home.php Internet U.S.A.

House Of Brides - House Of Brides - houseofbrides.com/home.php House Of Brides Online - Please do NOT order anything from Houseofbrides.com Glen Ellyn Illinois

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I ordered a wedding dress on May 14th on http://houseofbrides.com . They charged the money immediately after I ordered. And after that, the only email I received from them is " Your order has been proceeded". I've been waiting for a month and did not hear or receive anything from them. Then I called customer services and they said I should wait for another week ??? - I told them I already wait a month to received a confirmation email from houseofbrides.com, and why I have to wait for another week. They told me they do not know and can not check anything, just WAIT and then hung up into my face. I called again and nobody answered. I waited for a week and then called back, they said they do not know where my order is and hung up. I called back again and they said they could not do anything. I ask for a refund, they said just wait, they can not do anything and then again, hung up. I called 100 times again but nobody answers, the voice mail is full ( I think its full with complaints), so I emailed them more than 10 times. The only email I got back is " Check your spam mail box for our email if we sent you", I was surprised what kind of company email would fall into spam mail box. I checked my spam mail box and did not see anything from them. I called, emailed, tried to chat online but I got no answer from them.

What should I do ? How could I get my money back if I could not contact them ? I just checked online and a lot of people are in the same situation. This must be a big SCAM company. We should get together and sue them or do something about that. Please help me out

Tommy xxx
Westminster, California
U.S.A.

This report was posted on Ripoff Report on 06/18/2008 05:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides-Online-Httpwwwhouseofbridescomhomephp/internet/House-Of-Brides-House-Of-Brides-houseofbridescomhomephp-House-Of-Brides-Online-Pl-341761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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