- Report: #607033
Report - Rebuttal - Arbitrate
Complaint Review: House Of Brides Online Store
House Of Brides Online StoreInternet United States of America
House Of Brides Online Store HOB Accepted order and took payment. Later telling cant make event date. NO RESPONSE on REFUND!! Internet
*Consumer Comment: House of Brides - no Customer Service
*UPDATE EX-employee responds: House of Brides does not have an accounting department -Don't expect Karen Cole Schuster to help you
I'm in my BFF's wedding July 4, 2010. I ordered my gown from HOB on May 1st 2010 as a rush order (additional cost) with dressed promised delivery 6-7wks... (EARLY-MID JUNE)
I thought it ODD that although my check had been cashed rather quickly, I had not recieved any confirmation on my order from HOB. I called the phone number provided on their website to check status of your order. I was told (ONLY BECAUSE I CALLED THEM) that they would not be able to meet my event date and my order would be available in mid-late JULY!!!!!
Of course this absolutely UNACCEPTABLE as the wedding is JULY 4TH!! They then began to give me the run around telling me that I would be getting an email stating they will not be able to meet my event date and asking if I want an refund. IF I DO... I then have to email this person back and REQUEST A REFUND!!!!! WTF??? And to add insult to injury the email finally came DAYS LATER (after I had to call and let them know that I still hadn't received it) I was insulted b/c Karen in her email suggested that I had lied about the wedding date....
EXTREMELY ANGRY AND DISAPPOINTED, I complied with their process. It has now been almost a month and I STILL HAVENT RECEIVED MY MONEY BACK AND WHEN I CALL BACK TO INQUIRE ABOUT THE STATUS I'M REPEATEDLY TOLD THAT MY REQUEST WILL BE SENT TO ACCOUNTING OFFICE. This happens EVERYTIME I call!!
They WILL NOT provide a phone number to speak directly with anyone in their "accounting" dept. They will not provide last names of managers. I've been hung up on by their "customer service" reps. These people are the ABSOLUTE WORST!!
WHY WOULD THEY ACCEPT PAYMENT ON AN ORDER IF THEY KNEW THEY COULDNT MEET MY SHIPMENT DATE??? They attempted to blame it on the designer saying that He (DESSY) IS BEHIND. Why is it I cant speak to a live person who knows WTH is going on with my money???
IDK about anyone else, but I dont have hundreds of dollars to just give to this company. Whats worst is that I need the money back so that I can hopefully find the dress at a store somewhere close so I can buy it OFF THE RACK! (GROSS) :-(( They seem to be trying to keep the money.
This report was posted on Ripoff Report on 05/25/2010 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides-Online-Store/internet/House-Of-Brides-Online-Store-HOB-Accepted-order-and-took-payment-Later-telling-cant-make-607033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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