- Report: #356621
Report - Rebuttal - Arbitrate
Complaint Review: House Of Brides
House Of Brideswww.houseofbrides.com Glen Ellyn, Illinois U.S.A.
House Of Brides Has Terrible Customer Service Did not receive dress, they wanted me to pay double shipping! Glen Ellyn Illinois
*UPDATE Employee: Customer Assistance
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The post office returned my dress back to their office claiming it was "undeliverable" although the address I provided was correct. Joan no-last-name even told me that I gave the correct address.
They will not ship me my dress until I pay ANOTHER $20 for shipping. I told them that I already paid to ship it, I'm not paying twice.
I have received NO apology from them, they are rude and not helpful at all. The first lady I spoke with was very nice to me, I wish I could remember her name. I sent a large e-mail to this mysterious Joan only to get a two-sentence reply. NO explanation.
This company has no dignity, and does not know the meaning of customer service. I am very upset.
Helen accused me of giving them the wrong address and said it was my fault. They are keeping my dress until I pay them money, even though I already paid to ship it.
Do not buy from this company. The discount is not worth the service you receive.
This report was posted on Ripoff Report on 07/28/2008 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides/Glen-Ellyn-Illinois/House-Of-Brides-Has-Terrible-Customer-Service-Did-not-receive-dress-they-wanted-me-to-pay-356621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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