- Report: #443197
Complaint Review: House Of Brides
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| House Of Brides www.houseofbrides.com
Internet U.S.A. |
|
House Of Brides Cancelled my order but kept my money Internet
*UPDATE Employee: Customer Assistance
*Consumer Comment: YOU SHOULD HAVE BOUGHT LOCAL IN THE FIRST PLACE!
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I ordered 4 brides maids dresses from House of Brides and paid for the dresses in full via my credit card. After a few days, I received an email that they could not fill the order in time and they were cancelling my order. I had given them more than 16 weeks to order the dresses. I then ordered the dresses from a local shop and they were guaranteed in 4 weeks.
After a week, I emailed them and asked them why they hadn't credited my account since they had cancelled the order. They said that they wouldn't even process my credit until 30 days.
It has now been well over 30 days and they still have not credited my credit card account.
I will contact my credit card company to institute a chargeback, but people should know not to order from this company -- they engage in fradulent activites. They claim to have access to merchandise that they don't have access to and they take your money and do not refund it.
Kathy
Boulder, Colorado
U.S.A.
After a week, I emailed them and asked them why they hadn't credited my account since they had cancelled the order. They said that they wouldn't even process my credit until 30 days.
It has now been well over 30 days and they still have not credited my credit card account.
I will contact my credit card company to institute a chargeback, but people should know not to order from this company -- they engage in fradulent activites. They claim to have access to merchandise that they don't have access to and they take your money and do not refund it.
Kathy
Boulder, Colorado
U.S.A.
This report was posted on Ripoff Report on 04/13/2009 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides/internet/House-Of-Brides-Cancelled-my-order-but-kept-my-money-Internet-443197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.
Without the specifics of your order, we can only provide you now with general information. We are an authorized retailer of all designers and collections featured on our website. We place customer orders directly with our designers and manufacturers. At times, the designer or manufacturer may contact us stating they cannot fulfill the submitted order due to their production. There are multiple reasons including, but not limited to, the wedding date does not allow enough time for delivery, the style may be discontinued and no longer available, etc. We notify the customer immediately thereafter to confirm the cancellation of the order and refund to the account. Credit are processed approximately 30 days after the customer notification. This policy is stated in the "Terms & Conditions" section of our website.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue in detail. Please contact Customer Service with your Order ID and billing name so we may assist. You may contact Customer Service at 1-800-395-1240 or 630-827-0500. You may also email service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides
Without the specifics of your order, we can only provide you now with general information. We are an authorized retailer of all designers and collections featured on our website. We place customer orders directly with our designers and manufacturers. At times, the designer or manufacturer may contact us stating they cannot fulfill the submitted order due to their production. There are multiple reasons including, but not limited to, the wedding date does not allow enough time for delivery, the style may be discontinued and no longer available, etc. We notify the customer immediately thereafter to confirm the cancellation of the order and refund to the account. Credit are processed approximately 30 days after the customer notification. This policy is stated in the "Terms & Conditions" section of our website.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue in detail. Please contact Customer Service with your Order ID and billing name so we may assist. You may contact Customer Service at 1-800-395-1240 or 630-827-0500. You may also email service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides
Respond to this report!
What's this? #2 Consumer Comment
YOU SHOULD HAVE BOUGHT LOCAL IN THE FIRST PLACE!
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Tuesday, April 14, 2009
Now that you know this, you can file a complaint on these Internet theives with the Federal Trade Commission.
AND DON'T SO ANY BUSINESS WITH THEM.
AND TELL EVERYBODY YOU CAN NOT TO DO BUSINESS WITH THEM EITHER!
THEY MIGHT BE ABLE TO CLAIM SOME OF THAT MONEY AS A RESTOCKING FEE BUT NOT ALL OF IT....
IF THE ONLY WAY YOU HAVE TO CONTACT THEM IS BY E-MAIL, THEN THERE IS A CLUE THAT THEY JUST MIGHT BE BOGUS!
I ALWAYS MAKE SURE THERE IS A PHONE WITH AN AREA CODE AND A STREET ADDRESS --WHICH I VERIFY-- ON THE OTHER SIDE OF THAT E-MAIL.
BUT I DON'T DEAL ON THE INTERNET.
I SHOP LOCALLY AND GET WHAT I WANT-- WHEN I WANT --WHAT I WANT!
AND I PAY CASH.
AND DON'T SO ANY BUSINESS WITH THEM.
AND TELL EVERYBODY YOU CAN NOT TO DO BUSINESS WITH THEM EITHER!
THEY MIGHT BE ABLE TO CLAIM SOME OF THAT MONEY AS A RESTOCKING FEE BUT NOT ALL OF IT....
IF THE ONLY WAY YOU HAVE TO CONTACT THEM IS BY E-MAIL, THEN THERE IS A CLUE THAT THEY JUST MIGHT BE BOGUS!
I ALWAYS MAKE SURE THERE IS A PHONE WITH AN AREA CODE AND A STREET ADDRESS --WHICH I VERIFY-- ON THE OTHER SIDE OF THAT E-MAIL.
BUT I DON'T DEAL ON THE INTERNET.
I SHOP LOCALLY AND GET WHAT I WANT-- WHEN I WANT --WHAT I WANT!
AND I PAY CASH.
Respond to this report!
What's this? 
