- Report: #346725
Report - Rebuttal - Arbitrate
Complaint Review: House Of Brides
House Of Brides1184 Roosevelt Road Nationwide U.S.A.
House Of Brides They make it up as they go along... Glen Ellyn Illinios
*UPDATE Employee: Customer Assistance
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I received a dress from them for my daughter who was to be a flower girl in my cousin's wedding. The dress was huge! The sizing tag had been cut away and the size I actually ordered was written inside. Well, funny thing is that I called the company when I did not receive the dress within their "guaranteed" time frame. Seems like in a panic they grabbed a dress and wrote in the size. Their return policy pretty much will not take back a dress, so they figured I would just have to deal with it. I called the campay the day I received it and they gave me a code to write on the package and told me over the phone that I would get a refund plus the cost to ship it. Funny thing is that now, a month later, they say they dont have the package and dont know what I am talking about. They called me a liar and hung up. So now I am out $170 bucks and have no dress. I paid them for nothing but a huge headache and lots of tears. I couldnt stop crying after the last conversation I had with Debbie. She was rude, made horrible assumptions about me, and hung up on me. I dont think a company has ever been this unreasonable, not even health insurance claim departments. Beward consumers. If you buy online, do a through check on the company and most importantly do not buy from house of brides. I hope this time next month Debbie will be checking groceries.
This report was posted on Ripoff Report on 07/02/2008 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/House-Of-Brides/nationwide/House-Of-Brides-They-make-it-up-as-they-go-along-Glen-Ellyn-Illinios-346725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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