- Report: #699892
Report - Rebuttal - Arbitrate
Complaint Review: House of Brides Online
House of Brides OnlineInternet, Illinois United States of America
House of Brides Online - NO CUSTOMER SERVICE, WILL NOT CANCEL MY ORDER OR REFUND MY MONEY!!! Internet, Illinois
However by Wednesday morning, Feb 23rd when I had not received a call back, I again called that number only to find out they had no record of my conversation from the day before. The lady employee that I spoke too was sympathetic and noted the entire situation on my order and also since there is lead time on making the dresses after the order is placed, said she put a note on the actual order to the designer that this order was being cancelled so the order wouldn't be started. But she also said that she would have to have a Customer Service Representative return my call but said she marked it as URGENT so that I would get a call back that day. I was beginning to feel suspicious at this point. By the end of the day Wednesday when I STILL had not received a phone call back, I again called the same number. (I had already searched the internet and called every other number listed and either were not in service or they were the actual HOB stores that have no infomation for orders placed on their website). I talked to another employee and again explained my situation, although I did verify that she could see the notes that the previous employee had entered on my ordered. I asked if I was not getting a call back because my order was a large one and they did not want me to cancel it. She said that its my order and if I want to cancel it I can, but again would have to have someone call me back. She verified my name, number, email and a time to be reached (which I responded to with anytime, day or night, I will be available). She also marked my note as URGENT.
By Thursday, the 24th, I still had not received a call. Was given the same information, they verified my information and waited for a call. I called my bank at this time to talk about opening a dispute with House of Brides because of the incorrect information given to me in the beginning and now not being able to speak to anyone concerning my order. The employee at the bank found a working number for House of Brides and asked me to try it 888-559-8965. This number was also a store, and they could not help me. Only at that time did I find out that the online website has nothing to do with the actual stores!!! At 12:52 on Thursday, Feb. 24th, I again called HOB. I spoke to Liz. She pulled my order and was able to see the notes from my previous calls. I asked her WHEN I could expect to get a call and she said possibly today or tomorrow. But also gave me the email address for customer service - email@example.com I wrote up an email and sent it at 1:13pm. I also found another email address online firstname.lastname@example.org. I forwarded that same email to that address as well. After not getting any sort of response, we used the online 'live chat' feature to see if we could talk to someone different. We were given the same response that they could take a message, but said that she was escalating this issue to her supervisor, Angela. But would not give us a direct number or last name. Here I am 4 days later, still no verbal or written contact with someone who can help me! This place is such a rip off and a scam. I only wish I would have been proactive and found all of these complaints sooner.
I filed a complaint with the Chicago, IL BBB last night as well, but hope I can get some resolution without having to take all of these drastic measures. In case anyone from HOB is actually reading and posting to these complaints, my order # is 120289. I've already contacted BBB, this ripoff website, and the Chicago news stations are next. We have to get the word out that this is a shady business that is only out to steal your money! $1385.97 of my money to be exact!
This report was posted on Ripoff Report on 02/25/2011 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides-Online/Internet-Illinois-/House-of-Brides-Online-NO-CUSTOMER-SERVICE-WILL-NOT-CANCEL-MY-ORDER-OR-REFUND-MY-MONEY-699892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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