- Report: #880953
Report - Rebuttal - Arbitrate
Complaint Review: House of Brides / Schaumburg, IL
House of Brides / Schaumburg, IL607 East Golf Rd, Schaumburg, IL 60173 Schaumburg, Illinois United States of America
House of Brides / Schaumburg, Illinois Un Happy Customer Schaumburg, Illinois
*UPDATE Employee: House of Brides
*Consumer Comment: You sure are taking a chance if you shop here
To whom this may concern, I would like to contact the Corporate Office to put in a complaint. On the day the Senitra Benjamin Party ordered dresses our consultant act like she did not want to be bothered with us and we had to keep looking for her. Second, I was unable to fit the demo dress so she was going to measure me for my dress and when she measured me I noticed she was measuring me OVER my cloths, which I had on a Big Sweater and tank top under it. I asked consultant did she need me to take off my sweater and she was like no. Once she got done with her job half done she told me I would need a 28 size dress and I was like WOW, you have to be kidding...I have never wore a dress that big, but she said that is the dress size I need so that is the size I ordered, according to her.
Third, when the dress came in, my dress was at lease 2-3 sizes too big and I was missing a piece to lace dress up in the back, so when I brought the dress in for them to see me in it, the manager Chris and consultant stated the dress fit...it was just missing a back piece of the dress. I really don't understand why they thought this big dress fit me because prior to coming in, everyone that seen me in the dress, said the say thing...dress was too big on me and the missing piece would not make a difference. Not only is the dress to big but too long...I will have to have at least a yard of material cut from the bottom of the dress and at lease 2 inches from each side altered. All I wanted them to do is re order the dress in my right size but they do not want to do that due to the missing piece.
So once I got back home I had my mother use a temporary piece to lack dress up in the back and it did make a little difference however the dress would fit perfect if it was my correct size. I am still able to step out the dress once its laced up and you should not be able to step out the dress once laced up...that usually mean too big!! I have to still do too much altering to make it fit my body and I had to pay extra for the bigger dress and now they want me to fix a dress that was ordered wrong due to the consultant negligence. I did not ask for my money back....all I wanted was to be happy about my dress I paid 200.00 for and they act like they don't want to make a paying customer happy.
The way I feel right now, I will NEVER do business or refer anyone to their company again and I truly believe they were at full fault and all I wanted for them to do, is make the CUSTOMER HAPPY by re-ordering dress in my correct size where I won't have to do all these major alterations. The dress is horrible and bulky looking and the sad part is we could have went to several over Bridal shops but the Bride chose House of Brides and this is the satisfaction you get with dealing with your company? Can someone please contact me ASAP or I will get the BBB involved
This report was posted on Ripoff Report on 05/10/2012 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides-Schaumburg-IL/Schaumburg-Illinois-60173/House-of-Brides-Schaumburg-Illinois-Un-Happy-Customer-Schaumburg-Illinois-880953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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