• Report: #1058108

Complaint Review: House of Brides

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  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: JHop — Victoria British Columbia
House of Brides
Internet USA

House of Brides Disappointing, Unsatisfactory, LIARS, Avoid Aiding Customers, Will Ruin Your Wedding Given the Chance Internet

*UPDATE Employee: House of Brides

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I ordered my bridesmaids dresses online through the House of Brides website 7 months before my wedding date.  Shortly after ordering the dresses I received an e-mail stating that they no longer do business with the designer but can custom make the dresses with my consent - I gave that consent and assumed everything was well under way. 

Under 3 months before my wedding date I received an e-mail from House of Brides stating that they would be unable to supply my dresses.  In what universe can a company that specializes in weddings not see how completely unacceptable it is to give someone such short notice on an inability to fill an order??  Fortunately, I was able to rush order the dresses from another vendor but it cost me an extra $200 which I asked House of Brides to add on to my refund as they directly cost me this additional expense - it was no surprise that they completely ignored all of my complaint e-mails and phone calls.  This company has no concept of customer service and will absolutely treat you like a number to be ignored when it suits them.


This report was posted on Ripoff Report on 06/10/2013 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides/internet/House-of-Brides-Disappointing-Unsatisfactory-LIARS-Avoid-Aiding-Customers-Will-Ruin-Y-1058108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

House of Brides

AUTHOR: House of Brides - ()

Dear Customer,

  We apologize for the inconvenience. Please contact Customer Relations, customerrelations@houseofbrides.com, with your full name and Order ID # so we may investigate your issue.

Thank you,

House of Brides

 

 

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