- Report: #1011084
Report - Rebuttal - Arbitrate
Complaint Review: House of Brides
House of BridesInternet United States of America
House of Brides PLEASE do NOT order from House of Brides!!! Internet
*Consumer Comment: This Is What Happened to Me Too
*UPDATE Employee: House of Brides
I hope this never happens to another bride. House of Brides has caused me and my fiance much unnecessary stress during what should be a joyous, exciting time in our lives...
If you are a bride or in a wedding party, please do not make the mistake I did in ordering from House of Brides (HOB). I urge you to read this and the HUNDREDS of complaints against HOB -- I wish I would have checked the internet for reviews before ordering, but unfortunately, I did not...
(Backstory) I had been looking for a specific brand of shoes for my wedding (March 15, 2013). I originally ordered these shoes (two different sizes) from another internet vendor and had them overnighted so they would arrive a 3 days prior to my wedding dress fitting. I received an email from the other vendor ON THE EXPECTED RECEIVE DATE explaining that the shoes were out of stock. I had to reschedule my dress fitting, take off another day of work, and ask for a refund from the vendor.
HOB website had the shoes in both sizes I wanted to try. I called and spoke with a representative to confirm that the shoes were in stock and that I could return the pair that did not fit. I explained my experience with the other vendor and told the rep how important it was that I get a confirmation that these shoes were available. I was excited to hear that HOB had each size in stock and that I would "have no problem getting them within 3 days" if I had them "Express Shipped."
As I was adding my shoes to the cart, I thought I would call back to double check on the availability and shipping time. I spoke with a DIFFERENT representative and she confirmed the shipping date and that they were in stock, assuring me (again) that I would have no problem. I proceeded with the order and received an email confirmation and sales receipt.
To my horror, I received an email THREE DAYS LATER explaining the the shoes were out of stock. I called the Customer Service line and they only response was that the shoes were out of stock. I pitched a fit and explained the whole story - he said he would transfer me to a "manager." When the manager finally picked up, all she said was that she was sorry and that someone wasn't doing their job. Again, I explained how I had spoken with two DIFFERENT associates who both assured me they were available and that I found it hard to believe that two reps were not "doing their jobs."
I was told that she would have Customer Service call me to explain things... ummm, HELLO??!! Did I not just call Customer Service?? I told her that would not be necessary, since evidently they cannot deliver the shoes as promised. I asked her why I did not receive an the next day after the order was process and my credit card was charged -- instead of THREE days later... She really didn't have an answer. I asked that my credit card be refunded immediately, as I would need the funds to buy yet another two pairs of shoes.
I called Paypal to see how soon I could be refunded. They said that if the merchant refunded the money online, then it would show up immediately as a credit to my account.
I have yet to see a refund.
As I said before, PLEASE read the reviews and DO NOT order from House of Brides.
This report was posted on Ripoff Report on 02/08/2013 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides/internet/House-of-Brides-PLEASE-do-NOT-order-from-House-of-Brides-Internet-1011084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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