- Report: #696617
Report - Rebuttal - Arbitrate
Complaint Review: House of Brides
House of BridesInternet United States of America
House of Brides Will not refund my money!! Internet
*UPDATE EX-employee responds: If comment #6 expedited your refund then kudo's to me
*UPDATE Employee: Customer Reply
*UPDATE EX-employee responds: You should have read the numerous complaints prior to placing your order
*Consumer Comment: Yes we do. Do you?
*Consumer Comment: Do You Speak English?
*Consumer Comment: Jacob.
*Consumer Comment: Incorrect
*Consumer Comment: Ridiculous
I was in question as to why would you show an item that is not available until some months down the road. So House of bride customer service contact me and said to order from the "immediate delivery" column and so I did. And when I did they false advertise the gown to be red which in fact it was "very pink". I politely informed them to refund my money because the dress I needed was a red color to match with my partner. They wanted my credit card information again so that she (Karen) would forward the information to their accounting department to refund the amount of $200.00 so she (Karen) failed to inform me at that time it would take 30 days to process.
In the mean time, I have tried to contact this Karen that I dealt with and she is no longer answering my e-mails. That was another problem, they will not call you but contact you through e-mails. When they say someone will call you, they never ever do! You keep calling them and their response is that they would forward an e-mail to the customer service department which in turn is suppose to contact you. They never do! I find myself very frustrated because all the unprofessional treatment you receive when dealing with this company. The refund; House of Brides says it will take approximately 30 days for a refund. I'd asked why would it take that long just to do a simple transaction? When normally it takes about maybe 5-10 business days for a refund to credit a refund onto a card. When I ask why does it takes so long their response is that they don't have any information to give me but they will e-mail their senior support about my concern. What a bunch of crap! It sure didn't seem to take them long to take my money but I am having a hard time getting it back?! It's my money!
This report was posted on Ripoff Report on 02/17/2011 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/House-of-Brides/internet/House-of-Brides-Will-not-refund-my-money-Internet-696617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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